Workout Anytime Franchising Systems, LLC · 6 days ago
Customer Service Associate
Columbia, TN
Part-time
Onsite
New Grad, Entry Level
$14/hr - $17/hrWorkout Anytime Franchising Systems, LLC is one of the fastest-growing fitness franchises in America, recently ranked among Entrepreneur’s Top 500 Franchises for 2024. As a Customer Service Associate, you will be the first impression of the club, delivering great service, assisting members, and supporting daily operations in a fun, positive environment.
FitnessHealth Care
Responsibilities
Greet all members and guests warmly, providing a friendly and professional first impression
Check in members, verify accounts, and assist with membership questions or updates
Engage with guests and prospective members to explain membership options, provide tours, and close new membership sales with professionalism and enthusiasm
Schedule new members for their initial Success Sessions to help launch their fitness journey
Provide information about club services, amenities, and promotions
Process membership enrollments, upgrades, and billing inquiries accurately
Maintain the front desk, lobby, and gym floor to company cleanliness standards
Support sales and marketing efforts, including local outreach and promotional events
Handle phone calls, emails, and in-person inquiries with prompt and professional communication
Monitor club access and follow company safety and security procedures
Assist team members with operations, cleaning, and light maintenance tasks as needed
Uphold all Workout Anytime policies, member privacy, and brand standards
Qualification
Required
Strong communication and customer service skills
Positive, energetic ATTITUDE with a passion for helping people
Comfortable working with computers, POS systems, and scheduling tools
Reliable, punctual, and organized with strong attention to detail
Availability to work a flexible schedule including evenings, weekends, and some holidays
Ability to stand or walk for extended periods
Light lifting (up to 50 lbs) for occasional cleaning or stocking duties
Comfortable working in an active gym environment
All positions are designated as non-smoking roles; employees must maintain a tobacco-free and vape-free lifestyle while representing the company
Preferred
Previous experience in hospitality, retail, or fitness preferred
Benefits
Employee discounts
Free food & snacks
Free uniforms
Training & development
Free Workout Anytime membership
Competitive hourly pay with opportunities for advancement
Performance incentives and sales bonuses
Workout Anytime branded attire provided
On-site training and access to the Workout Anytime career development path
Supportive team culture focused on personal growth and EXCELLENCE
Company
Workout Anytime Franchising Systems, LLC
Atlanta-based WORKOUT ANYTIME gym franchise is a 24-hour, seven-day-a-week fitness concept with over 140 units across the U.S.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Strickland
Chief Executive Officer and Co-Founder
Recent News
Company data provided by crunchbase