Apply on Employer Site

Meridian Waste · 3 hours ago

Customer Care/Inside Sales

Wentzville Administration Building - Wentzville, MO 63385

Full-time

Onsite

New Grad, Entry Level

$22/hr - $25/hr

Meridian Waste is a company focused on providing waste management services, and they are seeking a Customer Care/Inside Sales Representative. This role is responsible for delivering superior customer service, handling customer inquiries, and generating sales to increase revenue and retain customers.

Environmental Services

Responsibilities

Successfully complete training to become knowledgeable about the waste industry and Meridian Wastes’ processes, services and policies

Fields customer service inquiries and handles customer service transactions independently and proficiently

Demonstrates appropriate active listening skills/confirms understanding of customer needs, issues, and requests

Responds in a timely and accurate manner to routine customer service calls, ensuring that residential and commercial service issues and concerns are treated in a respectful and professional manner

Effectively respond to routine issues regarding general service matters, which may involve outbound calls and other communications to resolve issues including billing questions, service inquiries or cancellations, price increases and equipment issues

Communicates concise and accurate information

Return internal and external calls, emails, and online forms in a timely manner to ensure that customers’ concerns are understood, addressed, and resolved in an efficient and complete manner as possible

Demonstrates ownership of the customer issue by providing one call resolution

Uses systems to gather information, provide information, and/or update customer records

Provides standard information and education regarding service options, charges, billing, and contracts

Listens for and identifies opportunities to cross sell additional products and services

Enter service data into computer for billing and scheduling purposes

Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track service inquiries and resolution

Follow and comply with all safety policies

Will be responsible for outbound and inbound calling to generate new customer sales, internal growth of existing customers and overall net growth and for generating budgeted revenue growth by utilizing a consultative approach in the sale of waste management services

Receive and review individual performance metric reports and action plan with manager to understand and enhance individual performance

Additional duties as assigned

Qualification

Customer serviceSales skillsMicrosoft OfficeData entryBusiness to Business salesBusiness to Consumer salesAnalytical skillsProfessional phone etiquetteMultitaskingVerbal communicationWritten communicationOrganizational skillsTeamworkAdaptabilityConflict resolution