Thunder · 1 day ago
ITSM Solution Architect (Contract)
United States
Contract
Remote
Senior Level
5+ years expThunder is seeking a hands-on ITSM Solutions Consultant to support their team as a specialized contractor. This role involves bridging the gap between business challenges and technical solutions while implementing the new Salesforce ITSM product and delivering early-stage projects.
Business IntelligenceConsultingManagement Consulting
Responsibilities
Strategic Pre-Sales: Partner with the sales team to speak fluently about business challenges and market dynamics facing our customers and prospects
Subject Matter Expertise: Act as the domain lead for ITSM, translating complex ITIL concepts into actionable Salesforce workflows
Solution Alignment: Demonstrate how the Salesforce ITSM product solves real-world IT friction points (incident management, change control, asset tracking, etc.)
Project Delivery: Help navigate the platform, assist with initial configurations, and ensure the solution meets the client's business needs
Qualification
Required
5-7+ years of experience with at least one other market-leading ITSM tool (e.g., ServiceNow, Atlassian/Jira Service Management, Freshworks, Tanium)
Deep understanding of the ITSM market and the competitive landscape
Ability to lead discovery sessions and influence stakeholders at both the technical and business level, communicating well with prospective stakeholders, while confidently leading presentations
Keen eye for risk management before and during the sales negotiation process, as well as recognizing additional opportunities for revenue expansion with prospective customers
Proactive problem-solver who can navigate the friction of a growing product, pivoting quickly alongside internal teams
Preferred
Knowledge of the Salesforce ITSM product is highly preferred
Bachelor's Degree highly preferred
Company
Thunder
Thunder is a management consulting company that unlocks business value with intelligent frameworks and solutions.
51-200 employees
H1B Sponsorship
Thunder has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$25.79MKey Investors
Washington Harbour PartnersRecognize PartnersSalesforce Ventures
2024-12-17Series Unknown
2024-12-10Undisclosed· $7.79M
2023-08-08Series A· $16M
Leadership Team
Anthony Castro
COO/CFO
Jordan Spillers
Talent Partner
Recent News
Thunder Consulting, Inc.
2025-12-05
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