Home Helpers Home Care of Burlington, MA · 1 day ago
Operations Coordinator (Client & Caregiver Services)
Burlington, MA
Part-time
Onsite
Entry, Mid Level
2+ years expHome Helpers Home Care of Burlington is a growing, owner-led, non-medical home care agency serving seniors and families in the Greater Boston area. They are seeking a dependable and organized Operations Coordinator to support daily operations, ensuring smooth scheduling and effective communication between clients and caregivers.
Hospital & Health Care
Hiring Manager
Tala Oweis Carmi
Responsibilities
Manage daily scheduling, coverage, and shift changes
Handle caregiver call-offs and find replacement coverage
Conduct routine client and caregiver check-in calls
Address and triage day-to-day client or caregiver concerns
Escalate urgent or complex issues to the Owner as needed
Support client satisfaction and retention efforts
Perform routine quality check calls and visits, update care plans
Assist with and eventually conduct non-medical home care assessments (training provided)
Ensure care plans are followed and updated as needed
Document quality checks and client feedback
Manage day-to-day operations in WellSky (ClearCare)
Maintain caregiver and client records
Support payroll preparation and timesheet review
Assist with billing preparation and administrative follow-ups
Manage Apploi CRM updates, workflows, and troubleshooting
Coordinate interviews and onboarding logistics as needed
Represent the agency professionally in the Owner’s absence
Support process improvements and operational efficiency
Assist with documentation, reports, and internal tracking
Learn all aspects of agency operations with growth into a leadership role
Qualification
Required
2–5 years of experience in home care, healthcare operations, scheduling, or client services preferred. Equivalent experience will be considered
Strong organizational and multitasking skills
Excellent phone, communication, and problem-solving abilities
Comfortable working with scheduling and CRM software (WellSky, Apploi a plus)
Calm under pressure and solutions-oriented
Reliable, detail-oriented, and professional
Interest in growing into an operations leadership role
Benefits
Paid sick time in accordance with Massachusetts law.
Additional benefits, including vacation and paid holidays, are available to eligible full-time employees in accordance with company policy.
Company
Home Helpers Home Care of Burlington, MA
At Home Helpers Home Care of Burlington, MA, we are dedicated to providing exceptional in-home care services across Burlington and throughout Middlesex and Essex Counties.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase