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Cox Automotive Inc. · 3 hours ago

Remote Dealer Services Specialist II (Manheim Nashville Market Center OTG)

United States

Full-time

Remote

Mid Level

$22.02/hr - $33.08/hr

3+ years exp

Cox Automotive is a leading company in the automotive services industry, seeking a Dealer Services Specialist II. This role focuses on building strong client relationships and providing strategic guidance while ensuring seamless collaboration with business partners to enhance customer satisfaction.

AutomotiveDigital MarketingE-CommerceMarketing

Comp. & Benefits

No H1B

Responsibilities

Cultivate and nurture strong relationships with clients through proactive engagement, personalized communication, and tailored solutions to meet their needs. Utilize industry insights and product knowledge to provide valuable guidance and recommendations, demonstrating a commitment to client satisfaction and long-term partnership

Partner closely with various business units, including sales, mobile inspections, dealer services, and trade desk teams, to ensure a unified approach in serving clients, enhancing their experience through seamless coordination and alignment of strategies

Acts as a liaison between clients and internal business units, demonstrating responsiveness, follow-through, autonomous problem solving and ownership in resolving issues from start to finish. Effectively coordinates efforts to address client needs and exceed expectations, showcasing versatility and adaptability in handling diverse tasks to ensure client satisfaction

Utilizing a consultative approach, foster constructive dialogue with dealers on their sales performance, leveraging industry and sales trends as well as vehicle valuation data and market insights to provide strategic recommendations aimed at enhancing efficiency and effectiveness in their sales tactics

Empower clients through personalized coaching sessions to adeptly utilize our suite of tools, ensuring optimal effectiveness and satisfaction in their experience. Additionally, educate clients on marketplace policies to ensure compliance and maximize their success across the platform

Demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally

Qualification

Analytical skillsCommunication skillsProblem solvingOrganizational skillsRelationship buildingIndependenceVerbal skillsTeamworkAttention to detailInterpersonal skillsWritten skills

Required

High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field

Strong verbal and written skills

Strong organizational skills

Strong analytical skills and attention to detail

Ability to build strong business relationships

Problem solving and de-escalation skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team