Kyle Campbell Agency · 1 week ago
Customer Service, Sales, & Renewal Expert
Lansing, MI
Full-time
Onsite
New Grad, Entry LevelKyle Campbell Agency is a dynamic and professional insurance agency dedicated to protecting what matters most. They are seeking a Customer Service, Sales, & Renewal Expert to manage client relationships, handle renewals, and support sales efforts to ensure client satisfaction.
Insurance
Responsibilities
Manage customer interactions by phone, text, and email with professionalism and empathy
Handle policy renewals, coverage changes, and billing inquiries
Identify opportunities for cross-sells, upsells, or bundling (Auto/Home/Life)
Retain existing customers through excellent service and timely follow-up
Support producers and the agency owner with lead management and quoting
Maintain accurate client files and activity logs in our CRM system
Collaborate with the team to improve processes and client experience
Qualification
Required
Strong communication skills both verbal and written
Detail-oriented and able to manage multiple priorities efficiently
A problem-solver with a positive, team-focused attitude
Comfortable working with computers, CRM tools, and carrier systems
Active Property & Casualty license (or willingness to obtain one)
Preferred
Prior insurance experience
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Company
Kyle Campbell Agency
We’re a Lansing-based insurance agency built on one simple belief: insurance should be clear, honest, and designed around your real life.
Founded in 2022
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase