Center for Human Services (CHS) · 4 hours ago
Client Services Specialist
Center for Human Services - Modesto, CA 95350
Full-time
Onsite
Entry Level
$21/hr - $22/hr
1+ years expCenter for Human Services (CHS) is dedicated to supporting Medi-Cal members with complex needs. The Client Services Specialist plays a key role in provider coordination, external referral management, and proactive outreach to eligible populations to ensure members are connected to appropriate services.
FamilyHealth CareMental HealthNon ProfitRehabilitationSocialYoung Adults
Responsibilities
Conduct outbound outreach calls to Medi-Cal members identified as eligible for Enhanced Care Management (ECM) or Community Supports
Engage members through various modes including in-person, phone calls, and other methods to explain ECM and Community Supports services, assess interest, and facilitate enrollment
Assist members in completing referrals, gathering documentation, and ensuring all intake steps are completed
Connect enrolled members to the appropriate Care Coordinator for ongoing care planning and support
Prioritize outreach to high-need populations, including individuals experiencing homelessness, living with serious mental illness, substance use disorders, or complex chronic health conditions
Conduct proactive outreach in diverse community settings including parks, parking lots, community events, and correctional facilities to engage individuals in need, build trust, and connect them with appropriate services and resources
Receive, review, and triage external referrals for ECM and Community Supports services
Assist with referral intake, including verifying eligibility and ensuring timely responses to referring providers or agencies
Track referral progress and outcomes, following up as needed to ensure members are engaged and connected to services
Maintain up-to-date ECM and Community Supports provider lists received from Managed Care Plans (MCPs)
Ensure internal systems reflect accurate provider information
Serve as a liaison between providers, MCPs, and internal teams to streamline referral and enrollment processes
Build and maintain relationships with community-based organizations, healthcare providers, shelters, clinics, and social service agencies to support referral pipelines
Represent the organization at community events, resource fairs, and collaborative meetings to raise awareness about ECM and Community Supports programs
Document all outreach activities, member interactions, referral outcomes, and provider updates in internal systems accurately and in a timely manner
Identify and report trends, barriers to engagement, and gaps in provider availability to inform program improvements
Perform other duties as assigned in support of program operations and organizational goals
Qualification
Required
Minimum of 1 year experience working with vulnerable populations or in the human services field
Base knowledge of CalAim's ECM, and Community Supports programs
Excellent verbal, written and interpersonal communication skills
Demonstrated knowledge or ability to learn community resources, social service agencies and existing housing inventory
Ability to collaborate with county, managed care plans and community service providers
Pass agency paid criminal justice screening fingerprints
Pass agency paid TB (Tuberculosis) screening
Pass agency health screening or drug testing, if required
Valid California Driver's License and proof of valid auto insurance coverage, required
Pass agency paid MVR clearance with no more than 2 points – if you are under the age of 25 our insurance company will not allow any points
Represent the agency in a professional and competent manner
Maintain strict confidentiality of client and billing information
Establish and maintain effective working relationships with insurance providers, clients, co-workers, and supervisors
Demonstrate thorough understanding of behavioral health service documentation requirements
Strong communication skills to collaborate with clinical and financial teams
Ability to maintain compliance with HIPAA and other healthcare billing regulation
Maintain confidentiality and confidential information in accordance with legal standards and/or agency regulations
Participate in assigned scheduled agency meetings, in-service training, conferences, and other training as determined by the supervisor. This includes serving as an agency representative at assigned community meetings
Observance of assigned working hours and program appointments by demonstrating promptness and thorough preparation
Performance of assigned duties with a positive attitude and in the spirit of teamwork, collaboration, and cooperation
Communicate effectively both orally and in writing
Perform job duties in a safe manner to ensure a safe working environment for oneself and others
Participates in and/or supports agency fund development activities and events
Preparation of assigned reports, work records, statistical data, job performance evaluations, work plans, etc. in a timely manner
Preferred
CHS desires all leaders have competency in the following: Systems Thinker – Seeks to understand the big picture
Creative/Innovator – Can both embrace and bring forward new ideas
Empathic and Relational Leader – Inclusive and empowering of others
Embrace Emergence – Explorative, ability to embrace and anticipate the unexpected
Boundary Spanner – Connect people across boundaries, extend past familiar territory, community builder
Company
Center for Human Services (CHS)
Center for Human Services opened in 1970 as Head Rest, a drop-in center for youth who needed support.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase