Desktop Technician I (Future Opening) jobs in United States
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GCI Communication Corp. · 1 day ago

Desktop Technician I (Future Opening)

positionAnchorage, AK, Anchorage, AK, 99503, US
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

GCI Communication Corp. is a provider of critical services in Alaska. They are seeking a Desktop Technician I who will be responsible for providing technical support for desktop hardware, software, and operating system issues to local and remote employees and contractors.

Telecommunications
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H1B Sponsor Likelynote

Responsibilities

Design, develop, test, and implement IT solutions that benefit company business improving processes, applications, and utilities, while providing local and remote employees and contractors with technical support for desktop hardware, software, and operating system issues following documented established procedures
Work with internal employees and external contracting customers in analyzing, troubleshooting, and resolving computer hardware and software support issues
Image and deploy desktops, laptops, and mobile devices as needed for new hires, local and remote repairs, and upgrades, providing users with informal training on computer applications and hardware best practices, and provide customer service from front counter
Update status and/or resolve Tier II support tickets according to priority in the Cherwell and JIRA ticketing systems, documenting root cause and detailed resolution as work is performed
Utilize standard diagnostic tools to troubleshoot and resolve issues with Windows and MAC iOS computers, mobile devices, network connections, point of sale systems, printers, and IP phones
Maintain current Desktop Services SOPs (Standard Operation Procedures), and regularly update any changes through the Knowledge Support Center using enterprise knowledge article repositories
Prepare equipment for shipping and warehouse pickup. Receive, document and inventory incoming packages

Qualification

Technical supportWindows OS installationMac OS installationNetwork troubleshootingCompTIA A+ certificationCompTIA Network+ certificationITIL Foundations certificationSoftware deployment toolsCustomer serviceCollaborationCommunicationProblem-solving

Required

High School diploma or equivalent
Minimum two (2) years of experience in technical customer support, desktop users with hardware and/or software applications

Preferred

Associate degree in information technology/Systems, Computer Science, Communications, electronics, telecommunications or related
Telecommunications experience
CompTIA A+ or CompTIA Network+
ITIL Foundations/ACSP/MCP/MCDST/HDI-DST
Other telecom industry or job specific certifications

Company

GCI Communication Corp.

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Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
dateFounded in 1979
location
Anchorage, AK, US
people-size1001-5000 employees
web-link
http://www.gci.com

H1B Sponsorship

GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
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Daniel Brogan
VP Supply Chain & Chief Procurement Officer
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Company data provided by crunchbase