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Kids Empire · 1 day ago

Park Assistant Manager

West Hollywood, CA

Full-time

Onsite

Mid Level

Kids Empire is a family-friendly entertainment company, and they are seeking a Park Assistant Manager to oversee daily operations and ensure a safe and enjoyable experience for visitors. The role includes supervising staff, maintaining customer service standards, and addressing guest inquiries and complaints.

ChildrenMedia and EntertainmentOutdoors

Responsibilities

Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park

Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals

Assist the Park Manager with training, developing, and auditing

Foster a positive and collaborative work environment among park staff

Audit schedules and requests needed approval from the Park Manager

Opens and closes the park via using keys or a code

Communicate any guest or employee issues to the Park Manager

Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash

Operating the billing transactions accurately by verifying the amount displayed on the POS

Organizes the refrigerator with drinks, snacks, chips, and ice cream

Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock

Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines

Clean restrooms and all sanitize all park structures. tables, chairs, playground structure

Schedule and coordinate family events and assist events operate efficiently

Other duties as assigned

Qualification

Customer service skillsLeadership skillsConflict resolution skillsIPad operationOrganizational skillsDecision makingEnglish proficiencyCommunication skillsWork independently