iClassPro - Class Management Software · 9 hours ago
Customer Service Representative - Late Shift
United States
Full-time
Remote
Entry Level
2+ years expiClassPro is a leading class management software company dedicated to helping youth activity centers thrive. They are seeking a Customer Service Representative to respond to customer inquiries, troubleshoot issues, and ensure customer satisfaction while working a late shift.
Information TechnologyPaymentsSaaSService IndustrySoftware
No H1B
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner
Troubleshoot issues and guiding customers through product features and solutions
Resolve concerns efficiently while ensuring customer satisfaction
Collaborate with internal teams to tackle more complex support cases
Accurately document customer interactions and maintaining detailed records
Work a consistent late shift of Sunday - Thursday from 3:00pm to Midnight
Qualification
Required
A genuine passion for delivering outstanding customer service
2+ years of experience in a customer support role
Excellent verbal and written communication skills
Strong problem-solving abilities, especially in technical situations
Ability to stay calm, empathetic, and professional under pressure
Great attention to detail and solid organizational skills
Preferred
Experience using CRM or help desk platforms (a plus)
Benefits
Generous PTO because work-life balance matters
Comprehensive health benefits including medical, dental, vision, and more!
401(k) contribution to help you plan for your future
Fun company events that connect our team
Career growth opportunities in a thriving, purpose-driven company
Company
iClassPro - Class Management Software
When you run a gymnastics, swim, cheer or dance business, there’s so much you have to do — but so much else you want to do.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christopher McNabb
Founder, President & CEO
Recent News
Company data provided by crunchbase