General Dynamics Information Technology · 5 days ago
NCIS Help Desk Analyst Tier 2 | 2nd Shift 4pm - 12:30am | Active Top Secret clearance
Quantico, VA
Full-time
Onsite
Senior Level
$26.44/hr - $35.78/hr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government. They are seeking a Help Desk Analyst Tier 2 to join their IT Technology Development division within the NCIS ITD organization in Quantico, VA, where the role involves providing technical support and resolving service requests for users.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Initiate and resolves service request/problem incidents
Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
Using problem solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records
Route calls to product line specialists, application, or system support specialists
Maintains and updates records and tracking databases
Alerts management to recurring problems and patterns of problems
Works with system administrators and developers to ensure services/incidents are completed
Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Qualification
Required
Active Top Secret clearance; must be eligible to obtain a TS/SCI
5+ years of IT support experience in a Help Desk environment
Experience with Cisco switches and routers
Security+ CE certification
High School Diploma
US Citizenship required
Onsite at Quantico, VA
Monday - Friday 2nd Shift 4:00pm - 12:30am EST
Preferred
AAS Preferred
Benefits
Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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