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PEMCO · 1 day ago

Digital Ecommerce Manager

United States

Full-time

Remote

Senior Level

$107K/yr - $178K/yr

6+ years exp

PEMCO is a mutual insurance company recognized for its outstanding customer service and community impact. They are seeking a Digital Ecommerce Manager responsible for driving policy growth through digital sales channels, optimizing customer engagement, and enhancing the overall digital experience. The role involves developing ecommerce strategies, overseeing digital platforms, and collaborating with cross-functional teams to achieve business outcomes.

Auto InsuranceInsuranceProperty Insurance

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Develop and implement a comprehensive ecommerce strategy to drive sustainable policy growth through PEMCO’s digital channels

Champion an integrated, omni-channel experience where digital serves as the foundation and enabler for prospective customer touchpoints

Envision and lead initiatives that ensure consistency and continuity across web, mobile, and agent-assisted interactions

Own the full digital prospective customer journey - from initial quote request through policy binding

Drive UI/UX improvements to deliver a frictionless, intuitive experience across all devices and platforms

Ensure seamless integration between digital and non-digital channels to support customers transitioning between touchpoints

Oversee PEMCO’s online quote and purchase platform, ensuring optimal performance, usability, and security

Collaborate with IT, design teams, and internal stakeholders to align a shared roadmap to implement enhancements that improve the customer experience and support ecommerce growth and customer acquisition goals

Monitor site analytics and conversion metrics to identify and act on opportunities for improvement

Partner with Marketing to align ecommerce initiatives with paid media, SEO, GEO, and content strategies

Implement A/B testing and personalization strategies to maximize engagement and conversion rates

Track and report on ecommerce KPIs, including traffic, conversion rates, and customer acquisition cost

Use data-driven insights to optimize campaigns, improve ROI, and inform future omni-channel strategies

Leverage industry research and consumer insights to identify opportunities for innovation in digital engagement

Ensure all digital sales processes comply with state regulations and company standards

Maintain data privacy and security protocols across the online quote and purchase platform

Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics, and business conduct

Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More

Other duties as assigned

Qualification

Ecommerce strategyData analytics toolsDigital customer experienceUI/UX improvementsA/B testingCustomer journey optimizationCross-functional collaborationMS OfficeCommunication skillsOrganizational skillsStrategic thinking

Required

B.A. or B.S. degree or equivalent work experience

6+ years in digital customer experience or ecommerce roles with increasing scope and complexity

Progressive experience in strategy, marketing, digital technology, or related environments

MS Office: Skilled proficiency in Excel, Word, PowerPoint, and Outlook is required

Technical: Skilled in data analytics tools, ecommerce platforms, and customer experience technologies

Customer-Centric: Strong focus on understanding and improving prospective customers' journey

Analytical: Ability to use data to diagnose issues, optimize conversion, and drive strategic priorities

Collaborative: Interfaces effectively across teams with both technical depth and business acumen

Organized & Strategic: Manages multiple projects while maintaining a long-term vision for digital growth

Communication: Skilled presenter who can articulate insights and recommendations clearly to stakeholders

Benefits

Covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.

Eligible to participate in PEMCO’s 401(k) plan, which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

Vacation accrues at a rate of 10 days for new hires and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.

Granted four (4) personal days immediately upon hire.

Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.

Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual.

In addition, PEMCO provides paid time off for bereavement, jury duty, and employee volunteering in the community.

Flexible Spending Accounts.

Education Assistance Program after one year of service.

Scholarship program for children of PEMCO employees after one year of service.

Employee Assistance Program.

Well-being program.

Discretionary taxable gifts and gift cards.

And other Perks & Benefits, including discounts on computer software and hardware, cell phone plans, and rental cars.

Discretionary bonuses.

Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales).

Employee referral bonuses.

Shift differential pay.

Company

PEMCO

Glassdoor4.3

PEMCO Mutual Insurance provides outstanding service and coverage for autos, homes, renters and boats.

Founded in 1949

Seattle, Washington, USA

501-1000 employees

https://pemco.com

H1B Sponsorship

PEMCO has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (1)

2021 (4)

2020 (2)