Alguna · 4 days ago
Customer Success Manager
United States
Full-time
Remote
Mid Level
$60K/yr - $115K/yrAlguna is a company focused on optimizing revenue workflows, and they are seeking a Customer Success Manager to drive customer adoption and satisfaction. The role involves owning customer relationships from onboarding to renewal, ensuring quick time-to-value, and acting as the voice of the customer within the organization.
B2BBillingSaaSSoftware
Responsibilities
Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it
Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows
Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency
Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex
Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last
Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product
Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution
Qualification
Required
You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, 'special deal terms'… you don't get scared when it's complicated
You can understand the needs of different company functions: You're fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned
You're calm when the numbers matter: When money, invoices, or customer trust is involved, you're detail-oriented, structured, and you don't hand-wave
You're a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process
You're technical in the practical way: You can reason about integrations, APIs, data flows, and 'where the source of truth lives' well enough to unblock customers and work tightly with engineers
You have a sharp ear for signal: You can turn scattered feedback ('this feels off') into an actionable problem statement and a concrete next step
You're relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner ops)
You're a builder of leverage: You turn repeated customer asks into playbooks, docs, templates, and product feedback so each new customer goes live faster than the last
You use AI to move faster: You use AI tools to synthesize calls, draft crisp comms, build enablement, and spot patterns across accounts—without losing judgment or empathy
Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you're on it
Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows
Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency
Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex
Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last
Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product
Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution
Company
Alguna
Alguna is a modern pricing, quoting and billing platform.
Founded in 2023
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$4.5MKey Investors
Y Combinator
2025-09-25Seed· $4M
2023-09-06Pre Seed· $0.5M
Recent News
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