Quest Global · 1 day ago
Application Support Engineer (12-hour shifts)
Houston, TX
Full-time
Onsite
Senior Level
$60K/yr - $80K/yr
5+ years expQuest Global is seeking an Application Support Engineer to provide SAS support for Remote Operations Centers. The role involves real-time monitoring and support for applications, servers, and operational systems, while acting as the first point of contact for incidents and service disruptions.
ConsultingInformation ServicesOutsourcingSoftware
Hiring Manager
Antony Muthu
Responsibilities
Deliver SAS support for Remote Operations Centers, including Wells, Drilling, Artificial Lift (AL), Water, and Pipelines
Provide real-time monitoring and support for applications, servers, networks, and operational systems
Act as the first point of contact for incidents, alerts, and service disruptions
Diagnose, troubleshoot, and resolve technical issues within defined SLAs
Perform root cause analysis and support permanent fixes for recurring issues
Escalate complex incidents to L2/L3 teams and vendors as required
Coordinate with application, infrastructure, security, and business teams during live incidents
Maintain accurate incident records, runbooks, and operational documentation
Collaborate with internal teams and external vendors to execute infrastructure and application-related projects
Oversee and maintain control system hardware and software to ensure optimal uptime and data accuracy
Diagnose and resolve application issues and address performance bottlenecks effectively
Support the integration of new technologies and systems
Design, develop, and manage reporting dashboards and system analytics (if needed)
Provide user support, create documentation, and conduct training sessions as needed
Qualification
Required
Willingness to work 12-hour shifts (day and night) on a rotational schedule of 2 weeks on and 2 weeks off
Deliver SAS support for Remote Operations Centers, including Wells, Drilling, Artificial Lift (AL), Water, and Pipelines
Possess 5-10 years of relevant experience
Provide real-time monitoring and support for applications, servers, networks, and operational systems
Act as the first point of contact for incidents, alerts, and service disruptions
Diagnose, troubleshoot, and resolve technical issues within defined SLAs
Perform root cause analysis and support permanent fixes for recurring issues
Escalate complex incidents to L2/L3 teams and vendors as required
Coordinate with application, infrastructure, security, and business teams during live incidents
Maintain accurate incident records, runbooks, and operational documentation
Collaborate with internal teams and external vendors to execute infrastructure and application-related projects
Oversee and maintain control system hardware and software to ensure optimal uptime and data accuracy
Diagnose and resolve application issues and address performance bottlenecks effectively
Support the integration of new technologies and systems
Provide user support, create documentation, and conduct training sessions as needed
Bachelor's degree in computer science, Information Systems, or equivalent professional experience
5–10 years IT operations or real-time production support
Proficiency in independent troubleshooting and resolving complex system issues, with an ability to assess software compatibility
Strong communication skills and the ability to collaborate effectively across cross-functional teams
Experience working in high-availability or mission-critical environments
Preferred
5 yrs. of Experience in Oil and Gas Upstream Business (preferred)
Extensive knowledge of SCADA, CORVA, Wellview, StarSteer, WiseRock, XSPOC, CARTE, ENVERUS, InterACT (SLB), HalVue (Halliburton), COMPASS (Halliburton), Drilling Office (SLB), or similar systems (preferred)
Company
Quest Global
Quest Global is an engineering solutions company that offers a range of services in the engineering and technology domains.
10001+ employees
H1B Sponsorship
Quest Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (93)
2023 (120)
2022 (94)
2021 (138)
2020 (607)
Funding
Current Stage
Late StageTotal Funding
$1.08BKey Investors
The Carlyle GroupChrysCapitalWarburg Pincus
2023-08-08Private Equity· $500M
2021-08-23Private Equity· $150M
2016-02-19Secondary Market· $350M
Leadership Team
Ajit Prabhu
Chairman & CEO
Rajendra Kumar Shreemal
Chief Financial Officer
Recent News
Canada NewsWire
2026-01-16
2025-12-25
Company data provided by crunchbase