Kore.ai · 1 day ago
Staff Engineer
Greater Orlando
Full-time
Hybrid
Lead/Staff
10+ years expKore.ai is focused on innovative AI solutions, and they are seeking a Staff Engineer to lead the technical delivery of voice-based AI customer service solutions. This role involves designing and deploying end-to-end Voice AI systems while ensuring production readiness and performance metrics are met.
Artificial Intelligence (AI)ChatbotCollaborationEnterprise SoftwareGenerative AIMachine LearningNatural Language Processing
Hiring Manager
Hitesh Seth
Responsibilities
Design and deploy end-to-end Voice AI customer servicing solutions, including:
AI Voice Bots / AI IVR modernization
Intent-driven call routing and triage
Secure authentication and customer verification flows
Live agent handoff with context transfer
Agent Assist and post-call automation (summaries, dispositioning)
Own architecture across speech + NLU/LLMs + orchestration + backend integrations
Ensure best practices for barge-in, interruption handling, fallbacks, and recovery flows
Build and operationalize integrations with enterprise ecosystems such as:
Contact center platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect, Twilio, etc.)
CRM/case systems (Salesforce, ServiceNow, custom platforms)
Enterprise APIs, data systems, knowledge bases, and RAG pipelines
Identity/security systems (SSO, OAuth, token-based auth, PII/PCI-safe flows)
Drive deployment readiness: CI/CD alignment, observability, testing, go-live support
Own and improve production metrics such as:
Response latency and call stability
ASR accuracy and robustness
Handoff quality and containment optimization
Safe and consistent LLM behavior in customer-facing flows
Improve customer outcomes: CSAT uplift, AHT reduction, resolution rate, deflection/containment
Lead technical discovery, architecture workshops, and deployment execution with customer teams
Translate customer servicing workflows into scalable, supportable production solutions
Drive delivery end-to-end: discovery → build → go-live → optimization
Convert field learnings into reusable internal assets:
Reference architectures and accelerators
Integration patterns and deployment playbooks
Best practices for voice experience design and reliability
Influence kore.ai platform roadmap through deployment-driven insights
Mentor engineers across the FDE org and raise execution quality
Set standards for engineering rigor: code quality, documentation, deployment hygiene
Qualification
Required
10+ years of software engineering experience delivering enterprise-grade systems
Strong experience deploying Voice AI / IVR / telephony-integrated solutions
Hands-on coding experience in Python, Node.js/TypeScript, Java, or Go
Experience with cloud platforms (AWS/Azure/GCP), APIs, distributed systems, and integrations
Strong production troubleshooting mindset (observability, incident response, debugging)
Proven ability to lead customer-facing technical delivery in high-stakes environments
Preferred
Experience with real-time voice streaming, ASR/TTS pipelines, and voice UX patterns
Experience with LLM-based orchestration, tool calling, guardrails, and evaluation frameworks
Contact center domain knowledge and operational metrics (AHT, containment, QA, transfers)
Experience with regulated industries (financial services, healthcare, insurance)
Company
Kore.ai
Kore.ai accelerates AI value with comprehensive AI offerings for work, process and service with agent platform and no-code tools.
501-1000 employees
H1B Sponsorship
Kore.ai has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (13)
2023 (5)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$223.5MKey Investors
FTV CapitalNVIDIASterling National Bank
2024-01-30Series D· $150M
2021-11-23Series C· $3.5M
2021-09-29Series C· $50M
Leadership Team
Raj Koneru
CEO/Founder
Recent News
Morningstar.com
2025-11-19
2025-11-11
2025-10-17
Company data provided by crunchbase