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Evans Transportation · 12 hours ago

Claims Specialist

Delafield, WI

Contract

Onsite

Entry Level

1+ years exp

Evans Transportation is looking for a Claims Specialist to manage the day-to-day execution of freight claims on behalf of their customers. This role is responsible for the full lifecycle of freight claims, ensuring timely resolution and maximizing claim recoveries through effective communication and negotiation with carriers.

LogisticsService IndustryTransportation

Responsibilities

Collects and organizes all required documentation to initiate freight claims, including but not limited to bills of lading, delivery receipts, invoices, photos, inspection reports, and customer statements

Reviews and validates claim documentation for accuracy, completeness, and compliance prior to carrier submission

Files freight claims with carriers in accordance with carrier contracts, tariffs, and applicable regulations

Manages ongoing communication with carriers to track claim status, request updates, and resolve outstanding issues

Negotiates claim settlements with carriers to maximize recovery while maintaining professional carrier relationships

Ensures timely collection of approved claim payments and coordinates payment processing to customers

Maintains accurate and up-to-date claim records within internal systems and reporting tools

Provides proactive updates to internal stakeholders and customers regarding claim status, timelines, and outcomes

Identifies trends or recurring claim issues (damage, shortages, service failures, packaging concerns, etc.) and escalates insights to the Claims Manager

Partners with internal teams (Client Success, Operations, Finance, Sales) to support claim resolution and improve overall claims outcomes

Adheres to company policies, procedures, and best practices related to claims handling and customer communication

Supports continuous improvement initiatives related to claims processes, documentation standards, and carrier performance

Adheres to Evans’ Five Guiding Principles and all departmental and company procedures, policies, and handbooks

All other duties as assigned

Qualification

Freight claims handlingTransportation Management SystemsNegotiation skillsCustomer serviceMicrosoft Office SuiteAttention to detailEnglish fluencyCritical thinkingProblem-solvingOrganizational skills

Required

1–3 years of experience in transportation, logistics, freight claims, customer service, or a related operational role

Strong attention to detail and ability to manage multiple claims simultaneously

Excellent written and verbal communication skills, with the ability to professionally interact with customers and carriers

Strong critical thinking, problem-solving, and negotiation skills

Ability to read, write, type, and speak English fluently

Preferred

Associate's or Bachelor's Degree preferred

Prior experience handling freight claims or working with carriers is preferred but not required

Working knowledge of truckload and less-than-truckload transportation is preferred

Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with Transportation Management Systems is a plus

Company

Evans Transportation

Founded in 1985, Evans Transportation is a full-service, third-party provider of custom logistics solutions for a diverse range of shippers across North America.

Founded in 1985

Brookfield, Wisconsin, USA

51-200 employees