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Heritage Auctions · 18 hours ago

Desktop Support Technician

Dallas, TX

Full-time

Onsite

Mid Level

4+ years exp

Heritage Auctions is one of the nation’s fastest-growing auction houses, dedicated to connecting collectors and consignors through a dynamic marketplace. The Desktop Support Technician will be responsible for advanced support of user technical issues and maintaining key systems used in day-to-day operations.

Auctions

H1B Sponsor Likely

Responsibilities

Provide advanced desk-side support of end-user issues, such as:

New user and equipment deployment

Internal application troubleshooting

Ticket management

Proactive documentation of technical procedures

Ensure a timely response to ticketing needs

Ensure proper notes and documentation of all assigned tasks

Cross-train with other technicians. Must be able to work in a team-player environment

Troubleshoot and research independently, and synthesize solutions for the understanding of peers and end users alike

Must be able to work significant overtime while traveling up to 15% of the time

Other duties as assigned

Qualification

Enterprise Desktop SupportCompTIA A+Microsoft WindowsNetwork InfrastructureAudiovisual SystemsComputer ImagingQuest KACETroubleshootingTeam Player

Required

High School degree required

4+ years of Enterprise Desktop Support experience

CompTIA A+ required

other advanced certifications recommended (CompTIA Network+ and/or Security+; other advanced certificates a plus)

Advanced proficiency in troubleshooting end-user hardware and software, with particular focus on Microsoft Windows and Windows-based PC hardware

Ability to lift at least 50 lbs

Must be able to work significant overtime while traveling up to 15% of the time

Must be able to work in a team-player environment

Ensure a timely response to ticketing needs

Ensure proper notes and documentation of all assigned tasks

Cross-train with other technicians

Troubleshoot and research independently, and synthesize solutions for the understanding of peers and end users alike

Preferred

Bachelor's degree in Information Technology

Practical knowledge of network infrastructure

Experience with audiovisual systems, including but not limited to conference room systems, audio equipment (mixers, wired and wireless microphones, etc.)

Experience with computer imaging practices

Experience with Quest KACE is desired but not required

Benefits

Medical, Dental, Vision coverage

Paid time off

401k savings plans

Onsite gym with access to a personal trainer

Company

Heritage Auctions

Heritage Auctions is the collectibles auctioneer and auction house.

Founded in 1976

Dallas, Texas, USA

501-1000 employees

https://www.ha.com

H1B Sponsorship

Heritage Auctions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2021 (1)