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CU*Answers · 3 hours ago

Network Engineer

Grand Rapids, MI

Contract

Hybrid

Entry, Mid Level

2+ years exp

CU•Answers is a Credit Union Service Organization (CUSO) that supports credit unions by offering integrated solutions. They are seeking a Network Engineer to maintain and strengthen their network infrastructure while collaborating with various internal teams and leading projects from management handoff to completion.

AccountingBankingFinancial ServicesInsuranceMarketing

Responsibilities

Design, install, configure, maintain, and troubleshoot network devices

Support managed client LANs, WANs, and servers

Configure and troubleshoot Linux servers and related applications

Configure and troubleshoot Windows servers and related applications

Maintain strong security and audit compliance across the CU•Answers network

Serve as an escalation path for troubleshooting and support efforts

Lead assigned projects to completion and create project documentation (including troubleshooting and DR procedures)

Evaluate technology solutions and recommend new tools/services

Maintain applicable vendor certifications to support partner status

Qualification

Network designTroubleshootingLinux server configurationWindows server configurationNetwork security complianceRoutingSwitchingMicrosoft 365VMWare/Hyper-VLearn independentlyCommunication skillsTeam collaboration

Required

High School diploma or equivalent required (Equivalent experience: 2–3 years in IT)

Strong written and verbal communication skills

Ability to work with internal teams and external clients professionally

Ability to learn new software/tools independently

Ability to travel to client sites and other locations (auto/plane) as needed

Valid driver's license with insurable driving record required

Design, install, configure, maintain, and troubleshoot network devices

Support managed client LANs, WANs, and servers

Configure and troubleshoot Linux servers and related applications

Configure and troubleshoot Windows servers and related applications

Maintain strong security and audit compliance across the CU•Answers network

Serve as an escalation path for troubleshooting and support efforts

Lead assigned projects to completion and create project documentation (including troubleshooting and DR procedures)

Evaluate technology solutions and recommend new tools/services

Maintain applicable vendor certifications to support partner status

Network fundamentals: Ping, Traceroute, Tcpdump, Wireshark, DNS, SMTP, HTTP, SSH, OSI model, NAT, firewall concepts, Routing (static/dynamic), Switching (STP/VLAN), VPN technologies, TCP vs UDP

Microsoft fundamentals: Active Directory, Group Policy, file system permissions, DNS/DHCP, IIS, Exchange Server, SQL Server, Microsoft 365, Entra ID, Intune, Defender/Security, Exchange Online, OneDrive, SharePoint

Preferred

Two-year business-related degree preferred (or equivalent experience)

CU•BASE experience is a plus (not required)

Email systems, SSL certificates, antivirus tools

Backup technology, cloud services

VMWare/Hyper-V

Multi-factor authentication (MFA)

Benefits

A positive, team-driven environment.

Opportunities to learn, grow, and support multiple departments.

A role where you directly contribute to creating an exceptional client and staff experience.

A mission-driven cooperative organization focused on serving credit unions and their communities.

Company

CU*Answers

CU*Answers is a finance company that provides accounting, credit union, marketing, and online banking services. It is a sub-organization of AdvantageCIO.

Founded in 1970

Grand Rapids, Michigan, USA

201-500 employees