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KeyBridge Medical Revenue Care · 2 days ago

IT Support Specialist

Lima, OH

Full-time

Hybrid

New Grad, Entry Level

KeyBridge Medical Revenue Care is a recognized leader in the medical revenue management field, known for its award-winning culture. They are seeking an IT Support Specialist who will provide hands-on technical support for end-user systems and business applications, ensuring effective user support and troubleshooting in collaboration with IT infrastructure teams.

Health CareHospitalMedical

Responsibilities

End-User Support & Issue Resolution

Provide help desk and general technical support for end-user hardware, software, and systems

Device & User Lifecycle Management

Set up and maintain end-user devices and software; support onboarding and offboarding by provisioning system access

Application & System Support

Install, maintain, and troubleshoot business applications, supporting upgrades and escalating infrastructure or network issues as appropriate

End-User Training & Enablement

Provide end-user training and guidance on standard business tools, including best practices and troubleshooting

Documentation & Process Improvement

Create and maintain IT documentation while identifying and supporting process improvements

Collaboration & Continuous Improvement

Collaborate with IT and business stakeholders on technical issues, system changes, and process improvements

Qualification

IT support experienceTroubleshooting capabilitiesWindows supportMicrosoft 365Ticketing systemsEnd-user trainingDocumentation skillsTime-management skillsCommunication skills