Apply on Employer Site

Northwell Health · 7 hours ago

Supervisor, Patient Access Services (on-site)

New York, NY

Full-time

Onsite

Mid, Senior Level

$66K/yr - $108K/yr

4+ years exp

Northwell Health is a healthcare organization, and they are seeking a Supervisor for Patient Access Services. The role involves supervising daily operations related to hospital access services, coordinating efforts among various personnel, and ensuring compliance with regulations while promoting quality patient service.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

Responsibilities

Promotes Patient Access Services department goals by selecting, motivating, and training capable team members

Leads the activities of assigned Patient Access team members by communicating and providing guidance toward achieving department objectives

Supervises the department’s day-to-day operations as they relate to Hospital billing, registration, admitting, and office management, as applicable

Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner

Analyzes, recommends, implements, and monitors approved work-flow changes; processes payroll maintaining employee records and work schedules while ensuring adequate coverage at all times

Works with clinical personnel in obtaining authorizations and contacts insurance companies as needed

Ensures compliance with regulations as they pertain to completion and filing of death certificates and termination certificates

Maintains daily workflow in order to expedite processing while ensuring quality, accuracy, and customer service

Monitors the inpatient and outpatient registrations for quality assurance

Responds to concerns of patients, families, physicians, and staff

Recommends procedural and system changes to improve operational quality and efficiency; actively participates in process improvement projects

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualification

Patient Access ServicesHealthcare Information SystemsQuality AssuranceTrainingDevelopmentCustomer ServiceLeadership SkillsOrganizational SkillsProblem-Solving SkillsHigh-Quality Customer ServiceInsurance Verification KnowledgeScheduling KnowledgeHealthcare Regulations KnowledgeEPIC Software ProficiencyCommunication SkillsInterpersonal SkillsFast-Paced Environment Adaptability

Required

Associate's Degree required, or equivalent combination of education and related experience

4-6 years of relevant experience and 0-2 years of leadership / management experience, required

Preferred

Bachelors degree in healthcare administration, business, or a related field preferred

Minimum of 2-3 years of experience in patient access services or healthcare administration, with at least 1 year in a supervisory role

Strong knowledge of patient registration, scheduling, insurance verification, and healthcare regulations

Proficiency in using healthcare information systems and patient management software EPIC

Ensure accuracy and compliance with policies, procedures, and regulatory standards in all patient access functions

Develop and maintain quality control processes to improve patient access services

Identify training needs and develop training programs for new and existing staff to enhance skills and performance

Ensure staff are up-to-date with the latest policies and procedures

Foster a culture of excellent Customer Service, addressing and resolving patient complaints and issues promptly

Implement strategies to improve patient satisfaction and streamline patient access processes

Coordinate with other departments, such as billing, clinical teams, and IT, to resolve issues and improve patient access services

Participate in interdisciplinary meetings to support organizational goals

Excellent leadership and people management skills

Strong organizational and problem-solving abilities

Exceptional communication and interpersonal skills

Ability to work in a fast-paced environment and manage multiple priorities

Commitment to delivering high-quality customer service

Company

Northwell Health

Glassdoor3.9

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees