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CPM · 1 day ago

Inside Sales - Onsite

Traverse City, MI

Full-time

Onsite

Senior Level

5+ years exp

CPM Holdings, Inc. is a leading global supplier of process equipment and engineered technologies. The Inside Sales role supports the Aftermarket Sales Team by strengthening customer relationships, generating quotes, processing orders, and providing sales analytics and reporting.

AgricultureIndustrial AutomationSustainability

Responsibilities

Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base

Assist in locating and developing new sales opportunities within existing accounts

Generate timely and accurate quotes for aftermarket parts and services

Review incoming purchase orders to ensure pricing, part numbers, and terms & conditions are correct

Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records

Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends

Compile weekly and monthly sales reports for management

Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues

Ability to read and interpret engineering drawings and technical documentation

Support sales management with administrative and coordination tasks

Meet assigned sales targets and contribute to overall team objectives

Deliver excellent customer service to support account retention and satisfaction

Participate in team meetings and cross-functional collaboration with internal departments

Perform other duties as assigned to support the growth of the aftermarket business

Qualification

Technical salesCustomer serviceSalesforceSAPPower BIMechanical aptitudeBilingual SpanishCommunication skillsOrganizational skillsInterpersonal skills

Required

Excellent verbal and written communication skills

Strong interpersonal and customer service skills with a solution-oriented mindset

High attention to detail and strong organizational skills

Ability to prioritize tasks, multitask effectively, and meet tight deadlines

Self-starter who works well independently in a remote environment

Comfortable initiating outbound calls and building rapport with prospects

Proficient in Microsoft Office Suite; experience with Salesforce, SAP, and Power BI strongly preferred

Ability to clearly communicate technical information to a wide audience

High school diploma or equivalent required; bachelor's degree preferred

Minimum 5 years of industry-related experience in extrusion, thermal processing, manufacturing or industrial equipment, or comparable technical or industrial sales background

Background in industrial sales, selling processes and Incoterms

Familiarity with engineering and manufacturing processes is a plus

Experience working with ERP and CRM systems (SAP and Salesforce)

Ability to read and interpret engineering drawings and technical documentation