HelpGrid · 3 days ago
Brand Marketing Manager (Worldwide Remote)
United States
Full-time
Remote
Senior Level
5+ years expHelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space, specializing in abandoned cart recovery and customer support. The Brand Marketing Manager will shape the company's brand perception and drive awareness and excitement for their vision, helping to attract clients and top talent.
Customer ServiceInternetTechnical Support
Responsibilities
Define and communicate a clear, compelling brand narrative that highlights HelpGrid’s innovation, results, and impact
Shift external perception from “call center” to “revenue acceleration partner.”
Secure media, PR, and speaking opportunities that showcase our thought leadership
Partner with leadership to create visibility on industry stages and within key communities
Develop high-quality content such as blogs, press releases, case studies, and social posts
Turn client success stories into measurable impact narratives using before-and-after metrics and ROI data
Keep the company website updated and aligned with our growth story
Support executives and team members with guidance for effective LinkedIn and social media presence
Build campaigns that highlight HelpGrid as a great place to work
Promote team wins, culture moments, and values internally and externally
Partner with HR and Operations to strengthen recruitment marketing and employee engagement initiatives
Manage freelancers or junior contributors in design, content, or social execution
Maintain and own the marketing calendar to ensure consistent campaign delivery
Track and report marketing performance metrics such as engagement, press visibility, and inbound lead growth
Qualification
Required
5–7 years of marketing experience, ideally in B2B, SaaS, or growth-stage environments
Proven track record in brand building, PR, events, or thought leadership campaigns
Exceptional storytelling and writing skills, with the ability to turn data into engaging narratives
Hands-on approach balanced with strategic thinking
Strong organizational skills and ability to lead freelancers or small teams
Passion for building brands that redefine industries
Company
HelpGrid
HelpGrid offers customer support and answering services via phone calls, texts, and emails.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase