HM Cragg · 6 days ago
Jr. Business Analyst
Minneapolis, MN
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $90K/yrHM Cragg is a company that focuses on providing support and development opportunities for its employees. They are seeking a Jr Business Analyst to provide day-to-day support to end users across the organization, ensuring smooth operation of their ERP system and assisting with process improvement efforts.
ElectronicsManufacturing
Responsibilities
Provide frontline support for end-users, addressing inquiries, issues, and enhancement requests related to software applications via internal ticketing system and escalating as necessary
Maintain a high level of customer service with timely and professional communication
Troubleshoot system errors, data issues, and user challenges, escalating when needed
Set up new users in the system and provide initial navigation training
New account creation for Customer B2B portal and support ticket requests
Assist in managing user access, permissions and role updates
Help perform routine system maintenance, data audits, and integrity checks
Support testing of patches, upgrades, and new features
Provide 1:1 and group training sessions to support system adoption and proficiency
Provide ongoing support and training for new features and updates
Assist internal team to troubleshoot and resolve IFS related application problems, ensuring minimal downtime and disruption
Support basic data reporting, analysis, and cleanup initiatives
Assist with configuration changes under guidance of the Business Analysts
Participate in cross functional projects such as system enhancements, new module rollouts and integrations
Qualification
Required
Bachelor's degree in Business, Information Systems, Finance, Accounting, or related field
Strong analytical and problem-solving skills
Excellent communication and customer service mindset
Ability to learn new systems quickly, interest in ERP systems and business processes
Proficiency with Excel and basic data handling
Direct experience in supporting ERP & CRM platforms
Benefits
Training
Tuition assistance
Development opportunities
Potential for advancement within the company
Shares of stock in our company each year that you meet eligibility requirements
PTO
Paid holidays
Company-paid Life and Disability insurance
401k match
Contributions to Medical, Dental, and Vision Insurance
Company
HM Cragg
HM Cragg provides UPS backup power solutions.
Founded in 1968
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Pumarlo
Chief Operating Officer
Recent News
Minneapolis / St. Paul Business Journal
2025-01-28
Company data provided by crunchbase