McKesson · 10 hours ago
Technical Support Engineer - IT Operations Tier2
Atlanta, GA
Full-time
Onsite
Mid Level
$36.60/hr - $61/hr
4+ years expMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. The Technical Support Engineer will provide technical guidance, assist with customer issues, and support 340BArchitect by resolving data-related problems and managing data imports and exports.
BiopharmaBiotechnologyHealth CareInformation TechnologyPharmaceutical
No H1B
Responsibilities
Assists installers on questions or issues they may encounter before and during go live
Solves a range of data related problems
Analyzes possible solutions using discretion, skills and knowledge of procedures
Runs ad-hoc analysis reports
Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software. May also be involved in customer escalations
Sets up file import & export specs and manages data imports & export error logs
Answers complex questions from internal customers about the features and capabilities of products
Qualification
Required
Degree or equivalent and typically requires 4+ years of relevant experience
BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
Experience in SQL Development, Reporting Tools, or Database Administration
4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access)
Advanced skills with Excel
Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
Technical documentation skills
IT support experience Required
Ability to Diagnosis/Act Upon Alerting
Excellent organizational and communication skills
Strong Customer Service skills
Ability to effectively prioritize and execute tasks
Self-motivated and directed, with keen attention to detail
Make recommendations to improve and gain efficiency for existing processes
Experience with high volume data
Availability for On-Call Rotation
Critical Thinking/Ownership of Peer Review
Agent of Change in a fast-paced environment
Candidates must be authorized to work in USA. Sponsorship is not available for this role
Preferred
Export, transform, and load (ETL) experience desired
Healthcare/Retail Pharmacy industry experience a plus
Benefits
Competitive compensation package
Annual bonus
Long-term incentive opportunities
Company
McKesson
McKesson distributes medical supplies, information technology, and care management products and services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-11-18IPO
Leadership Team
Brian Tyler
CEO
Jim McAuliffe
CFO
Recent News
2026-01-12
2026-01-06
2026-01-03
Company data provided by crunchbase