Harmony Health Group · 1 day ago
Director of Clinical Operations
Charlotte, NC
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expHarmony Health Group is committed to providing high-quality behavioral health care for individuals with substance use disorders and mental health treatment. The Director of Clinical Operations will lead clinical and operational strategies, ensuring compliance with regulations and overseeing best practices across facilities.
Mental Health Care
Responsibilities
Review and ensure clinical care and compliance activities in assigned facility. Assist with the development of evidence-based practices
Provide oversight of facility activities. Including hiring for the clinical and operations departments
Assists in the development of Quality Assurance/Performance Improvement practices of the facility and maintenance of same including analysis of data and prioritization of efforts
Set expectations, develop plans, and manage processes to measure, assess and improve the quality of clinical programs and facility and/or regulatory/accreditation compliance by measurable results
Completes reports for the monthly Quality Assurance and Performance Improvement (QAPI) meetings
Develop, review, and update internal clinical procedures, related outcomes measurement, patient satisfaction, and clinical scorecards to ensure ongoing compliance with federal, state and other third-party regulatory requirements
Supervise and oversee all aspects of the clinical department following the agency mission demonstrated by setting departmental goals and objectives. Evaluate existing contract compliance, monitoring and reporting to ensure all goals are being met
Respond to alleged violations of rules, regulations, policies, & Codes of Conduct by evaluating and recommending investigations as appropriate
Regularly review and recommend changes in program services to meet client needs with particular emphasis on services for underserved populations, oversight of program evaluation and quality assurance functions for department including assessment of applicable legal and professional requirements and monitoring treatment plans for clients
Ensure contract compliance for department and volunteer personnel within the department. Initiate, implement and monitor compliance with evidence-based practices
Work with other members of the management team to ensure successful communication and coordination between all departments, and participate in strategic planning
Regularly provide clinical training to clinical services staff and interns
Collaborate with compliance department on any communication with regulatory agencies as appropriate
Develop/maintain proficiency in regulatory planning strategy and the submission of regulatory plans. Develop corrective action plans for the resolution of problematic issues or to address areas of compliance vulnerability
Manage procurement processes and coordinate material and resource allocation
In collaboration with Quality and Compliance department, ensure proper facility reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required
In collaboration with Quality and Compliance department, ensure proper facility reporting of incidents and adverse clinical outcomes to duly authorized enforcement agencies or regulatory agencies as appropriate and/or required
Maintain regular communication with clinical/leadership staff at facility regarding clinical and regulatory/accreditation issues
Review financial information and adjust operational budgets to promote profitability
Manage relationships/agreements with external partners/vendors
Works collaboratively with the compliance, senior, and other corporate leaders to address clinical and safety issues
Ability to be on-call during on-call rotation
Qualification
Required
Masters' Degree and active license in counseling or social work
LPC, LICSW, LCSW, LMHC (state independent license required)
Minimum of three (3) years supervisory or management experience in a mental health, clinical or hospital setting
Experience with evidence-based practices: Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing, PCC, Trauma Informed
History of working with, and/or knowledge of: Accreditation, Risk Management, Quality Improvement and Quality Assurance, Utilization Review
Experience working with: Substance Use Disorder and Mental Health
Knowledge of the Joint Commission and state licensing standards and regulations
Benefits
Comprehensive benefits package, including medical, dental, vision, and life insurance
Robust training program with clear pathways for professional growth and advancement
Flexible scheduling options, with 1st, 2nd, and 3rd shifts available
Full-time and part-time positions to match your ideal work–life balance
Company
Harmony Health Group
Harmony Recovery Group was founded in 2015 with the goal of providing a safe and therapeutic environment for individuals who struggle with substance use disorders.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase