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Kids Empire · 1 day ago

Park Manager

West Hollywood, CA

Full-time

Onsite

Mid Level

Kids Empire is a company focused on providing a safe and enjoyable environment for families and children. The Park Manager is responsible for supervising park employees, ensuring guest satisfaction, and managing daily operations to create an excellent experience for guests.

ChildrenMedia and EntertainmentOutdoors

Responsibilities

Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park

Park Managers are performing their job duties satisfactorily and achieving production goals

Creates weekly schedules

Must audit schedules, attendance, and timeclocks

Hire qualified employees for park positions available

Must feel comfortable handling, managing, and documenting statements, terminations, resignations, and job abandonment cases

Conduct performance evaluations and multiple park assessments for the park and the employees

Trains team members to perform the key element of their job duties

Opens and closes the park via using keys or a code

Communicates any guest or employee issues

Operating the check-in process by having guests sign the liability waiver, guest information such as address, name, email address, phone number by having guest utilize an IPAD

Operates the front cash counter for receiving the exact bill amount from the guests, managing the cash flow by registering the amount transactions on a daily basis, taking payment from guests by cash or card (credit card / debit card), and providing exact change to the guest if the payment is made by cash

Operating the billing transactions accurately by verifying the amount displayed on the POS

Organizes the refrigerator with drinks, snacks, chips and ice cream

Manage birthday party bookings and setups along with ensuring customer satisfaction during the events

Manage third-party vendor supplies, orders or requests

Work closely with all corporate teams and communicate via the proper company channels

Checks snack inventory is sufficient and orders snacks from specified vendors to replenish stock

Walk the floor regularly to monitor there are no unsafe hazards present and guests are following the park attendance rules, regulations and guidelines

Clean restrooms and sanitize all park structures, i.e. tables, chairs, and playground structures

Schedule and coordinate family events and assist events operate efficiently

More applicable

Weekly meetings with development

Arrival all correct quantities arrive

Speaks with suppliers and third parties

Time and attendance setup

Amazon accounts audits nationally among all KE parks

Services assistance for the operations chats

Other duties as assigned

Qualification

IPad operationCustomer serviceConflict resolutionLeadershipOrganizational skillsTime managementEnglish proficiencyIndependent workTeam collaborationDetail-oriented