Customer Experience Team Lead / PAP Scheduling jobs in United States
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DASCO Home Medical Equipment ยท 13 hours ago

Customer Experience Team Lead / PAP Scheduling

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date1+ years exp

DASCO Home Medical Equipment is seeking a Customer Experience Team Lead for their PAP Scheduling call center team. This role involves providing leadership and support to agents, ensuring quality and accuracy in patient interactions, and facilitating training and coaching to enhance team performance.

Health CareHospital
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Growth Opportunities

Responsibilities

Lead and support PAP Scheduling agents through Teams chat and/or help desk phone line
Serve as a PAP Scheduling subject matter expert for agent questions and escalations
Monitor and score calls; provide coaching and feedback to agents
Leads Training Classes for new hires and refresher classes as needed
Handles and researches escalated billing complaints via phone, email, and chat
Explain billing details clearly, including invoices, rentals, co-insurance, and patient responsibility
Assist the Call Center Manager with daily operations and coverage as needed
Answers help desk questions and chat questions from agents
Takes Phone Calls as needed during times of heavy call volume and low staffing

Qualification

Call center experienceMedical billing knowledgeCoaching experienceHME/DME industry experienceBrightree familiarityCommunicationProblem-solving skills

Required

1+ year of call center experience, preferably in healthcare or billing and insurance
Direct experience explaining medical billing and patient responsibility
Coaching or peer-support experience
Strong communication and problem-solving skills

Preferred

HME/DME industry experience
Prior Team Lead or Senior Agent experience
Familiarity with Brightree or similar EMR/billing systems

Company

DASCO Home Medical Equipment

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DASCO Home Medical Equipment is committed to providing patients and referral sources with the best service.
dateFounded in 1987
location
Westerville, Ohio, USA
people-size501-1000 employees
web-link
http://www.godasco.com/

Funding

Current Stage
Late Stage

Leadership Team

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Ann Cornelius
Chief Revenue Officer (CRO)
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Recent News

PR Newswire
Coral reaches a 500k monthly workflow milestone as revenues scale 8x
2025-10-20
GlobeNewswire News Room
Home Medical Equipment Market to Reach USD 60.41 Billion by 2032, CAGR 3.5% | Hollister, Hersill, Cardinal Health, Philips
2025-03-18
Company data provided by crunchbase