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Leaf Home · 16 hours ago

Call Center Representative - BP

Lombard, IL

Full-time

Onsite

New Grad, Entry Level

Leaf Home is a leading provider of home services and products, dedicated to transforming home improvement projects into seamless experiences. The Call Center Representative will be responsible for initiating outbound calls to potential customers, managing their inquiries, and scheduling in-home sales consultations to meet customer needs.

Consumer Goods

No H1B

Responsibilities

Initiate outbound calls to potential customer leads for sales consultations and quotes

Serve as initial point of contact for potential customer via phone

Review information provided by customer to confirm accuracy, determine availability for in-home sales consultation

Document and update customer interaction within customer relationship management (CRM) system

Overcome objections from potential customer regarding scheduling, cost, etc. to schedule sales consultation as soon as possible

De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution

Exceed customer service expectations by providing an outstanding experience to every potential customer

Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

Promote teamwork through consistency, reliability, and group cohesiveness

Performs other duties as assigned by supervisor

Qualification

Customer service experienceCRM proficiencyVerbal communicationMicrosoft Office SuiteActive listeningEmpathyMathematical skillsTeamworkProblem-solvingDetail-orientedSelf-drivenAdaptability

Required

High School Diploma or equivalent

Previous experience in a dynamic call center or customer service role

Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without 'dropping the ball'

Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a 'roll up your sleeves' and 'today not tomorrow' mentality

Apply active listening skills through the ability to comprehend information presented and respond thoughtfully

Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion

Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional

Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection

Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer's needs at the forefront of every interaction

Ability to communicate effectively, to recognize, understand, and manage one's own emotions as well as others, and foster positive working relationships across all levels of the organization

Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one's own actions, performance, and decisions

Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)