Commercient · 5 days ago
Customer Service Associate
Marietta, GA
Full-time
Hybrid
Senior Level
5+ years expCommercient is seeking a full-time Customer Service Associate to join their staff in Atlanta, GA. The role involves excellent communication and organizational skills to meet customer needs efficiently and effectively.
CRMInformation ServicesInformation TechnologySoftware
Responsibilities
Working with clients and customer support to close out open issues, technical issues, and projects
Managing clients expectations and facilitating solutions on behalf of the client
Liaising and managing clients and the support department’s open support tickets
Coordinating open network issues, communication issues, ERP software issues, CRM software issues, CPQ software issues, and eCommerce issues
Qualification
Required
5+ years-experience in a customer service role working with clients and customer support to close out open issues, technical issues, and projects
Must be adept at managing clients expectations and confident in facilitating solutions on behalf of the client
Must be adept at liaising and managing clients and the support department's open support tickets
Experience with coordinating open network issues, communication issues, ERP software issues, CRM software issues, CPQ software issues, and eCommerce issues
Benefits
Top notch medical, dental, vision, life insurance, and disability coverage
401(k) retirement plan
Supportive team environment
Company
Commercient
Commercient develops apps for syncing your ERP data with your CRM system.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Jenkins
Co-Founder, Vice President, and CEO
John Angove
Co-founder and President
Company data provided by crunchbase