Miller-Keystone Blood Center ยท 11 hours ago
Business Systems Analyst
Bethlehem, PA
Full-time
Hybrid
Entry, Mid Level
1+ years expMiller-Keystone Blood Center is dedicated to supporting regional healthcare facilities and blood transfusion products. They are seeking a Business Systems Analyst to provide exceptional support to end users, manage application upgrades, and collaborate with the data analytics team.
Health CareMedicalNon Profit
Responsibilities
Provide end-user support via helpdesk, remote, and on-site assistance within defined SLAs
Coordinate with internal and external resources to manage regulated and non-regulated application upgrades, configuration changes, problem investigations and corrective/preventive actions
Gather requirements, facilitate meetings, and complete validations for application configuration changes and software version
Regular support for Quality Management Systems, Blood Establishment Computer Systems, CRM, ERP and other operational systems
Assist with management of SharePoint Intranet and other portals
Maintain accurate documentation of systems and interfaces
Create end user training documentation as needed
Collaborate with the data analytics team to analyze trends and drive solution implementation
Qualification
Required
1-3 years of application support, systems analysis and integrations, preferably in a GxP or healthcare environment
Bachelor's degree in computer science, information technology or a related field required
Working knowledge of databases/data structures and query languages (e.g SQL)
Proficiency in managing and resolving requests using ticketing systems (e.g., Zendesk)
Strong customer service, troubleshooting, and problem-solving skills with attention to detail
A passion to work in a fast-paced environment and handle changing priorities to meet the needs of HCSC
Excellent communication (verbal, written, and listening), organizational, and time management skills
Ability to lift and carry between 50-75lbs
This position requires a valid driver's license, clear driving record, and reliable transportation
Preferred
Familiarity with AI
Agile/Project Management certifications are preferred
Benefits
Medical, Dental, and Vision Benefits
Prescription Plan
Flexible Spending Accounts
Life Insurance
Long Term Disability Insurance
Vacation, Personal and Sick Days
Tuition Reimbursement
Retirement Savings Plan
And Much More!
Company
Miller-Keystone Blood Center
Miller-Keystone Blood Center is a non-profit organization that provides blood to needy hospitals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lina Barbieri, CFRE
Chief Philanthropy Officer
Company data provided by crunchbase