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American Red Cross · 12 hours ago

Senior Volunteer Engagement Specialist

Redding, CA

Full-time

Hybrid

Senior Level

$70K/yr - $71K/yr

5+ years exp

American Red Cross is the world's largest humanitarian network, and they are seeking a Senior Volunteer Engagement Specialist to contribute expertise in engaging and supervising volunteers. The role involves implementing programs, providing support, and serving as a liaison to internal partners to enhance volunteer satisfaction and engagement.

Health CareHumanitarianNon ProfitTraining

Responsibilities

Contribute expertise and serve as a resource for volunteer engagement best practices

Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure

Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues

Meet with stakeholders and ensure alignment of established goals to volunteer needs

Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results

Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position

Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources

Provide support and guidance to volunteer trainers and ensures training is thorough and documented

Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions

Train and lead screening and training team volunteers

Serve as Point-of-Contact to the Volunteer Intake Processing Center

Assist in screening and referring prospective volunteers

Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate

Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete

Qualification

Volunteer managementMS Office proficiencyBilingual in SpanishCommunicationInterpersonal skillsOrganizational skills

Required

Bachelor's degree required

Minimum of 5 years of related experience

Ability to work on a team

Excellent oral and written communication skills

Strong interpersonal and presentation skills

Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively

Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook

Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred

Travel may be required

Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted)