Mississippi Department of Employment Security ยท 2 hours ago
Customer Service/Parts Specialist
Pontotoc, MS
Full-time
Onsite
New Grad, Entry Level
$15/hr - $17/hrMississippi Department of Employment Security is seeking a dedicated and enthusiastic Customer Service/Parts Specialist to join their team. This role involves managing warranty claims and fulfilling all parts requests, ensuring effective communication with customers and timely shipping of parts.
Government Administration
Responsibilities
Respond promptly to customer inquiries via phone or email ensuring effective communication and resolution of issues
Maintain records of customer interactions and requests
Verify warranty eligibility and take necessary actions to fulfill requests
Receive and process customer requests for replacement parts such as foam, fabric, legs, and other components
Package and ship repair parts daily
Qualification
Required
Strong customer service skills with a focus on delivering exceptional support
Excellent phone etiquette and communication abilities, both verbal and written
Proficient in computer usage, including data entry and navigating various software applications
Ability to lift and pick up items up to 50 lbs
Prolonged periods of standing and working in a warehouse environment
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
Mississippi Department of Employment Security
Mississippi Department of Employment Security. Helping Mississippians Get Jobs. Look for a job. File Unemployment Claims. Post Jobs.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Walter Hille
Chief Information Officer
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