BD · 10 hours ago
Field Service Engineer
San Diego, CA
Full-time
Hybrid
Mid, Senior Level
$27.80/hr - $43.20/hr
5+ years expBD is one of the largest global medical technology companies in the world, dedicated to advancing health. The Field Service Engineer is responsible for providing efficient field service support for BD Pyxis Dispensing Devices, including service and repair, preventative maintenance, and customer training within a designated territory.
Health CareMedical DeviceTechnical Support
Responsibilities
Provide comprehensive technical support for BD Pyxis automated dispensing systems in healthcare facilities, including remote troubleshooting and on-site service, while managing work orders through diagnosis, resolution, documentation, and escalation when necessary
Execute preventive maintenance programs and deliver efficient field services including installations, repairs, calibrations, and customer training, while maintaining proper inventory of service parts according to company policies
Maintain detailed documentation of all service activities, expenses, and time distribution while properly securing and maintaining company assets such as vehicles, tools, and inventory
Demonstrate superior troubleshooting abilities for both hardware and software issues, with the capability to work independently while knowing when to engage team leadership for advanced problem resolution
Commit to ongoing professional development through continuous training on products and applications, attending approved seminars, and maintaining thorough knowledge of corporate procedures including customer complaint handling and Medical Device Reporting requirements
Qualification
Required
Associate Degree in Healthcare Technology or related technical field, or 5-7 years of equivalent work experience, with demonstrated hardware/software/IT support experience for both proprietary and standard applications
Must possess CompTIA A+ Certification and Customer Support Certification, along with proven experience in computer electronics, Windows OS, networking, and medical/electromechanical device service and repair
Position requires 24x7 on-call availability in a customer-facing environment, ability to work with minimal supervision, and physical capability to lift a minimum of 70 pounds
Must demonstrate strong mechanical aptitude, computer proficiency, excellent verbal/written communication skills, and effective time management, along with maintaining a valid driver's license that meets BD's auto safety standards
Must provide and maintain proof of comprehensive immunizations including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD testing, Tetanus/Diphtheria/Pertussis, and COVID-19 to ensure access to customer sites for performing essential job functions
Preferred
Prior Automated Teller Machine (ATM) experience
Prior military Bio-Med experience
Prior customer support center experience/training
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment
Benefits
Valuable, competitive package of compensation and benefits programs
Rewards and recognition opportunities that promote a performance-based culture
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
Medical Device Network
2026-01-17
2026-01-16
Med-Tech Insights
2026-01-16
Company data provided by crunchbase