Ipsen USA · 16 hours ago
Field Service Engineer
Cherry Valley, IL
Full-time
Onsite
Entry, Mid Level
2+ years expIpsen USA is a company that values employee benefits and offers a comprehensive package starting from day one. The Field Service Engineer role involves installing, upgrading, and troubleshooting technical issues with heat treatment equipment, ensuring high-quality service performance at customer sites.
Industrial ManufacturingMachinery ManufacturingManufacturing
Responsibilities
Installs and starts up new equipment, or modifies existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction
Review project scope of supply and budget allowance, and work within the allocated parameters
Execute and identify technical issues and service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc
Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults
Analyzes results and makes recommendations for repair or replacement of faulty components, and/or other corrective actions
Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs
Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
Function as first point of contact for customers with existing service contracts
Plan and schedule service jobs in coordination with the Regional Service Manager
Accurately and timely record hours worked, job assignments, and submit expense reports
Document performed service jobs and record possible warranty claims
Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. May be required to attend Ipsen FSE Academy located in Cherry Valley, IL
Develops and conducts customer training on the equipment in a safe manner, covering both the equipment and related components
Works safely and follows all Ipsen safety protocols and policies. This includes strict adherence to Lock-Out/Tag-Out, Confined Space protocols, etc., as well as customer site-specific safety trainings
During slow or open time, the FSE will schedule courtesy customer visits to inspect equipment and advise customers to any potential service needs
Qualification
Required
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Ability to promote a professional appearance and represent Ipsen positively
Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of basic computer operations and software programs
Possess strong mechanical and electrical aptitude and skills
Possess good problem-solving and troubleshooting skills with hands-on mentality
Ability to work independently with minimal supervision and key decision-making skills
Possess strong customer service focused mentality
Must have a current, valid driver's license and service automobile insurance coverage as stated in the Ipsen Travel Policy
Ability to travel up to 90% of the time, mostly domestic with occasional international
High School Diploma or GED equivalent required
2 years of related industrial equipment operation and/or maintenance experience and completion of an intensive industry training program or 4+ years of related industrial equipment operation and/or maintenance experience
Preferred
Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience preferred
Benefits
Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program
Company
Ipsen USA
Backed by over 75 years of experience, it is our mission to strengthen heat treatment through expert-driven solutions.
201-500 employees
H1B Sponsorship
Ipsen USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Patrick McKenna
President & CEO
John Dykstra, MBA, MS
Chief Service Officer
Company data provided by crunchbase