Product Operations Manager jobs in United States
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Cresta · 1 day ago

Product Operations Manager

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$160K/yr - $200K/yr
date3+ years exp

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Product Operations Manager, you will build systems and processes that enable teams to deliver high-impact product and customer outcomes, driving alignment and improving operational efficiency across the product lifecycle.

Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
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H1B Sponsor Likelynote

Responsibilities

Drive operational excellence across the product organization: designing, implementing, and managing scalable processes for product planning, release management, and cross-functional coordination
Own product metrics, ensuring the product team has reliable access to metrics, dashboards, and customer feedback to inform decisions
Partner with Product Managers and Engineering to ensure efficient execution of product initiatives, including sprint planning, launch readiness, and retrospectives
Build and optimize feedback loops between customer-facing teams (Customer Success, Sales, Support) and Product - enabling faster prioritization and iteration
Support the go-to-market process by coordinating cross-functional stakeholders and ensuring clear communication and enablement across teams before and after launches
Standardize documentation and playbooks, ensuring consistent communication and knowledge sharing across the organization

Qualification

Product OperationsProgram ManagementData-driven decision makingSaaS experienceAnalytical mindsetAI passionOperational analytics toolsStartup experienceCommunicationCross-functional collaboration

Required

3–7 years of experience in Product Operations, Program Management, or Strategy & Operations roles, ideally in a SaaS or high-growth technology company
Strong systems and process thinking, with a proven ability to turn ambiguity into structure and drive alignment across multiple teams
Experience partnering cross functionally with stakeholders to deliver projects or launches
Analytical and data-driven mindset: skilled at working with product metrics, user feedback, and operational data to inform decisions
Excellent written and verbal communication skills; you can turn complex problems into clear narratives
Hands-on operator who thrives in fast-paced, evolving environments and is comfortable both in strategic discussions and tactical execution
Passion for AI, automation, and improving how teams build and deliver products

Preferred

Experience with product and operational analytics tools like Looker, Hex etc
Experienced and actively experimenting with the use of AI to accelerate product development and operations process
Familiarity with AI-driven or data-heavy SaaS platforms
Experience building or managing product operations in an early-stage startup environment

Benefits

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees

Company

Cresta

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Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
dateFounded in 2017
location
Palo Alto, California, USA
people-size201-500 employees
web-link
https://www.cresta.com

H1B Sponsorship

Cresta has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)

Funding

Current Stage
Late Stage
Total Funding
$276M
Key Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M

Leadership Team

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Ping Wu
CEO
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Tim Shi
Co-Founder, Board Member
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Recent News

PR Newswire
Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer Experience
2025-12-09
Greylock
Greylock Portfolio - Cresta
2025-12-02
PR Newswire
Cresta Automation Discovery Provides a Blueprint for Where and How to Deploy AI Agents
2025-12-02
Company data provided by crunchbase