Greylock Federal Credit Union ยท 5 hours ago
Card Services Specialist
Greylock Operations Center, Pittsfield, MA, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23.51/hr
0+ years expGreylock Federal Credit Union is committed to inclusion, diversity, equity, and accessibility in the workplace. The Card Services Specialist supports the delivery, maintenance, and monitoring of debit and credit card services, managing daily reconciliations, fraud resolution, and compliance while liaising with various stakeholders.
BankingFinanceFinancial Services
Responsibilities
Reconciles daily credit and debit card settlement activity; identifies and resolves discrepancies and escalates unresolved variances
Initiates and tracks service tickets with third-party card processors and hardware/software providers; documents follow-up and communicates updates
Places card orders and reorders through the plastic provider; ensures timely and accurate member delivery and supports instant issue coordination
Responds to internal staff and member inquiries regarding card transactions, declines, limits, and card access issues
Supports the development and updating of internal procedures and provides peer training on card systems and support functions
Assists in monitoring card-related compliance and recommends process updates in alignment with regulatory requirements
Completes document and research requests such as card statements or transaction confirmations
Provides backup support across Operations functions and participates in department-wide service initiatives
Qualification
Required
Six to twelve months of member service, operations, or card servicing experience required
High school diploma or equivalent required
Strong organizational and communication skills; customer-focused with a problem-solving mindset
Proficiency in Microsoft Office
Preferred
Experience with card processing systems and service request platforms preferred
Benefits
Sign-on Bonus $1,500
2 medical plan options
FSA Medical/Dependent Care
HSA/HRA
Dental
Vision
Wellness
401k plans with employer match & employer pension contributions
PTO
Employee incentive plans
Profit sharing
Employer paid life insurance
Short- and long-term disability
Additional life, accident, and critical illness benefits
Pet insurance
Medicare employee assistance
Company
Greylock Federal Credit Union
Greylock Federal Credit Union deals with financial services like digital banking, mortgages, auto and equity loans.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Bissell
President and CEO
Amit Behal
Senior Vice President, Chief Information Officer
Recent News
Company data provided by crunchbase