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Ritz-Craft · 3 weeks ago

IT Technical Assistant

118 Deal Parkway, Jonesville, MI, USA

Full-time

Onsite

New Grad, Entry Level

Ritz-Craft is seeking an IT Technical Assistant to support and maintain in-house computer systems and peripherals. The role involves troubleshooting, providing end-user training, and assisting with research and development projects while ensuring optimal workstation performance.

ManufacturingReal Estate

Responsibilities

Assist in development of an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment

Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance

Maintain up-to-date hardware and equipment contracts and supervise contract-based installations

Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase

Work with end users to identify and deliver required PC service levels

Liaise with, and provide training and support to, end users and staff on computer operation and other issues

Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products, including all on-site printers

Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products

Construct, install, and test customized configurations based on various platforms and operating systems

If necessary, liaise with third-party support and PC equipment vendors

Write technical specifications for purchase of PCs and related products

Accurately document instances of hardware failure, repair, installation, and removal

Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs

Support development and implementation of new computer projects and new hardware and software installations

Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs

Help troubleshoot and document known hardware and software issues in the plants

Help identify opportunities to improve office and plant efficiency and productivity

Qualification

Network hardware knowledgePC hardware knowledgeHardware troubleshootingMicrosoft Office proficiencyAnalytical skillsInterpersonal skillsWritten communicationTeam collaboration