The Canopy NYC · 6 days ago
Studio Manager (Full-Time) — Play Space + Dance Studio + Events
Brooklyn, NY
Full-time, Part-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
2+ years expThe Canopy NYC is a joyful, community-centered space in Brooklyn offering play sessions and dance programming for children. They are seeking a Studio Manager who will oversee daily operations, manage staff, and ensure a high-quality experience for families.
Health Wellness & Fitness
Responsibilities
Lead the daily flow of the space with calm, confident presence
Create a warm, organized experience for every family
Oversee opening/closing procedures, readiness, and resets
Maintain studio standards for cleanliness, safety, and hospitality
Solve problems quickly and kindly when challenges arise
Serve as the main point person on-site for families, staff, and instructors
Manage day-to-day operation of the play space and front desk flow
Ensure the play environment remains safe, calm, and age-appropriate
Support staff in monitoring the room and enforcing policies
Handle member/client issues in real time with empathy + professionalism
Maintain boundaries around party overflow, food/beverage, and age rules
Track play session attendance and support conversion/retention efforts
Run point during all after-school dance programming
Ensure classes start/end on time and transitions are smooth
Support instructors with supplies, needs, or last-minute changes
Maintain a welcoming check-in experience for dance families
Troubleshoot real-time issues (late teachers, room changes, parent questions)
Maintain studio energy: organized, safe, upbeat, and calm
Manage full operation + our coordinator of events and birthday parties from start to finish
Communicate clearly with families/clients on expectations, timing, and policies
Coordinate staffing, setup, flow, and breakdown for events
Ensure parties remain contained appropriately (food/drinks in party room, clear boundaries)
Manage party transitions so open play members continue to feel prioritized and safe
Troubleshoot in real time and deliver a high-touch, premium experience
Collect feedback post-event and continuously improve party operations
Build and manage weekly schedules for front desk/cleaning staff and support dance staffing needs
Ensure coverage for all shifts and proactively solve staffing gaps
Help onboard and train new team members
Provide clear feedback and maintain accountability and consistency
Model strong leadership, maturity, and professional communication
Support culture-building: joyful, reliable, and team-oriented
Respond to client questions (in-person, email, and phone)
Resolve concerns quickly, kindly, and with strong boundaries
Maintain a high-touch member experience that feels thoughtful and premium
Share feedback trends with leadership and implement improvements
Ensure families are informed about policies, scheduling, and expectations
Work closely with the Marketing + Social Media/PR team to support: Accurate scheduling and event promotion
Communication about policies, member expectations, and operational changes
On-the-ground content opportunities (photos/videos when appropriate)
Feedback loops on what’s resonating with the community
Ensure studio operations and client experience stay aligned with messaging
Maintain studio inventory and ordering (snacks, supplies, cleaning, dance needs)
Coordinate with vendors and ensure stock is always ready
Support procurement and partnership opportunities as needed
Track what’s working and what needs improvement
Help refine SOPs for play space, dance, and events operations
Support leadership with weekly reporting, operational insights, and KPI tracking
Identify opportunities to improve flow, staffing, and client experience
Qualification
Required
2+ years experience in operations, hospitality, education, childcare, fitness, or studio management
Strong leadership + team management skills
Excellent communication and customer service instincts
Comfortable managing multiple priorities in real time
Tech-comfortable (booking systems like Sawyer a plus)
Must be able to work in-person Monday–Friday, 40 hours/week
Comfortable being on your feet and working with children + families daily
Benefits
Health benefits (as applicable / per company plan)
Life insurance
401k plan
Paid time off (vacation + sick)
Monthly complimentary PRESS massage
Professional development support
Additional community perks
Company
The Canopy NYC
A membership club for young families in Williamsburg, Brooklyn.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Rachel Beider
Chief Executive Officer
Sarah Richman
Chief Operating Officer
Company data provided by crunchbase