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New York Life Insurance Company · 1 day ago

Skills Transformation & Learning Program Coordinator - Senior Associate

New York, NY

Full-time

Hybrid

Mid Level

$79K/yr - $104K/yr

3+ years exp

New York Life Insurance Company is seeking a Skills Transformation & Learning Program Coordinator - Senior Associate to join their dynamic team. This role supports the execution and delivery of enterprise skills and learning initiatives, focusing on AI learning, job architecture enablement, and skills-based workforce programs.

FinanceFinancial ServicesInsurance

Responsibilities

Support delivery and ongoing administration of enterprise learning and skills programs, including:

AI learning and enablement

Skills-based workforce initiatives

Job architecture and role clarity enablement

Support instructional design and content development using tools such as Sana, incorporating learner feedback, business use cases, and evolving skill needs

Partner with vendors and internal teams to coordinate learning sessions, materials, and program logistics

Analyze participation, adoption, and feedback data to identify insights and opportunities to improve learning experiences and program effectiveness

Support updates to learning and enablement materials as tools, skills priorities, and business needs evolve (e.g., AI tools, skills platforms, role frameworks)

Help identify emerging skill gaps or adoption challenges and support continuous improvement efforts

Facilitate and co-facilitate learning and enablement sessions as needed, partnering with vendors and internal facilitators to deliver effective, engaging experiences

Support execution of skills transformation initiatives using structured program and change execution practices

Assist with execution of job architecture, skills data, and workforce enablement efforts, including coordination across HR, Technology, and business partners

Support change execution by:

Advancing tasks to completion and managing near-term timelines

Coordinating handoffs, follow-ups, and dependencies across teams

Supporting documentation of role-based impacts and scope boundaries

Identifying execution risks or readiness concerns and escalating with proposed actions

Supporting post-launch reinforcement and enablement activities

Analyze and manage program, learning, and skills-related data to:

Track progress and adoption against defined success measures

Identify trends, risks, and actionable insights

Produce clear summaries that inform execution decisions and next steps

Draft and coordinate program communications, including FAQs, reference materials, presentations, talking points, and employee and leader communications

Support preparation of enablement materials for leaders, managers, and HR partners to reinforce learning and skills adoption

Qualification

Learning & DevelopmentChange ExecutionSkills ManagementData AnalysisInstructional DesignProactive MindsetMatrixed EnvironmentCommunication SkillsProject ManagementAttention to Detail