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Deepwatch · 7 hours ago

Sr. Systems Administrator (ServiceNow)

United States

Full-time

Remote

Mid, Senior Level

$78K/yr - $97K/yr

3+ years exp

Deepwatch is a leader in managed security services, dedicated to protecting organizations from cyber threats. They are seeking a highly capable Sr. Systems Administrator to own and operate the ServiceNow platform while collaborating with IT, Security, and Cloud teams to enhance operational excellence and service delivery.

Cloud SecurityCyber SecurityInformation Technology

Comp. & Benefits

No H1B

U.S. Citizen Only

Hiring Manager

Caitlin Beyke

Responsibilities

Own the ServiceNow platform, including configuration, licensing, vendor management, maintenance, and governance

Evaluate, propose, and implement new ServiceNow modules or capabilities

Set up new customers, maintain the existing environment, and offboarding customers

Build and update service catalog items, workflows, and automation

Manage user access, roles, groups, and permission models

Maintain data integrity across CMDB, incident, request, and change modules

Develop and optimize dashboards, reporting, and performance analytics

Perform routine platform upgrades, patches, and system health checks

Ensure platform security, compliance, and alignment with ITIL best practices

Manage the IT help desk queue and resolve internal employee issues

Serve as an escalation point for complex IT support issues across identity, endpoint, and SaaS management

Administer Okta, Google Workspace, Slack, Jira, and Kandji MDM environments

Support user lifecycle processes, identity management, and federation/SSO setup

Configure and maintain macOS devices and endpoint compliance through Kandji

Troubleshoot SaaS access, hardware, and connectivity issues across the organization

Support onboarding and off-boarding processes in coordination with HR and Security

Participate in the IT on-call rotation and assist with incident response when needed

Qualification

ServiceNow administrationMacOS administrationOkta skillsGoogle Workspace administrationSaaS platform administrationServiceNow scriptingTroubleshootingOrganizationCompliance frameworksCommunication skillsCollaborationCustomer-focused mindset

Required

3-5 years IT experience, including at least 3 years of direct ServiceNow administration

Strong ServiceNow administration, workflows, integrations, and configuration

Proficiency in macOS administration, including deployment, updates

Hands-on experience administering Google Workspace across a distributed workforce

Strong Okta skills, including IAM, SSO/SAML, and role-based access controls

Experience managing macOS devices through MDM platforms

Ability to administer Slack, Jira, and other core SaaS platforms used by internal teams

Familiarity with ServiceNow scripting languages such as JavaScript and Glide

Demonstrated troubleshooting ability with a customer-focused, service-oriented mindset

Strong communication skills and the ability to prioritize, organize, and collaborate

Experience in SOC2, ISO27001, or other compliance frameworks

This position will have access to customer data and as such is subject to International Traffic in Arms Regulations (ITAR). Upon application, candidates will be asked to confirm that they are a U.S. Person as defined by the following: A citizen of the U.S.; A lawful permanent resident of the United States; A person admitted to the United States as a refugee; or A person that has been granted asylum by the United States government