Capital One · 2 days ago
Part Time - Fraud Senior Representative - Work from Home
United States
Part-time
Remote
Mid, Senior Level
$19/hr - $19/hr
1+ years expCapital One is a financial services company that is seeking a Fraud Senior Representative to join their Customer Operations team. This role involves processing fraud status accounts, managing risk and customer issues, and assisting customers with transaction inquiries. The position is designed for individuals who are committed to providing exceptional customer service and support while working from home.
Financial Services
No H1B
Responsibilities
Process late and trailing transaction on fraud status accounts and process zero fraud cases
Actively manage and escalate risk and customer impacting issues within the day-to-day role to management
Updating information from merchant receipts to the case information screen
Take both inbound and outbound calls to customers for transaction verification
Assisting customers with entry level transactions and inquiries
Process and document customer case files
Documenting requires a high level of accuracy and may require the use of multiple systems or screens
Qualification
Required
Candidates must reside in one of the following states: Arizona, Delaware, Maryland, New Jersey, Ohio, Pennsylvania, Utah
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills
Display dependability with a solid attendance record
Maintain sufficient reliable private internet connection, not supplied by use of cellular data
High school diploma, GED or equivalent certification
At least 1 year of customer service or call center experience
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload
Hardwire ethernet connection is required
Preferred
At least 2 years of customer service or call center experience
Benefits
A complete benefits program
Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Lo Li
CTO, Managing Vice President Retail Bank
Daniel Arellano
Senior Vice President, Business Cards and Payments
Recent News
Business News: Pasadena Star-News
2026-01-19
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-16
Business Standard India
2026-01-16
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