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Caltrans District 3 · 1 day ago

ANALYST I

Sacramento, CA

Full-time

Hybrid

New Grad, Entry Level

$3,861/mo - $6,276/mo

Caltrans District 3 is part of the California Department of Social Services, and they are seeking an Analyst I to serve as a Call Center Agent. The role involves handling analytical work related to the State's hearing process for various programs and requires direct interaction with claimants and authorized representatives to manage hearing requests and data entry.

Government Administration

Responsibilities

Responsible for varied analytical work related to the State's hearing process for a wide variety of programs, such as Medi-Cal, Cal-Fresh, Covered California, In-Home Support Services, etc

Works directly with claimants and authorized representatives (ARs) to file oral hearing requests via Virtual Contact Center (VCC)

Responsible for accurate data entry into the Appeal Case Management System (ACMS) and processing of incoming and outgoing calls

Receiving telephone calls from claimants or authorized representatives, initiating verbal hearing requests via ACMS, and referring customers to the appropriate county or responsible agencies

Includes access to various information systems that contain protected claimant information

Qualification

Data entryCustomer serviceAnalytical skillsCommunication skillsProblem-solving skills

Required

The position(s) require(s) a Background Investigation be cleared prior to being hired

A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position

Candidates are required to complete the Questionnaire in addition to completing an Examination/Employment Application (STD 678)

You are required to complete employment history on the application form (STD 678)

Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment

Benefits

Medical coverage

CalPERS pension upon retirement

Two weeks paid vacation per year

Two weeks paid sick leave per year

Two paid Professional Development Days

One paid Personal Holiday

Pre-tax parking fee program

Public transit (mass transit) passes

100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS)

100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS

Vanpool drivers and riders

100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS