TEKsystems · 8 hours ago
Bilingual Customer Service Representative
Lynnwood, WA
Contract
Onsite
Entry Level
$21.50/hr - $21.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, committed to fostering strong relationships with credit union members. The Bilingual Member Contact Center Representative is responsible for providing exceptional customer service, processing account maintenance, and promoting credit union products and services to enhance members' financial well-being.
Information Technology
Responsibilities
Provide exceptional service to members via phone and email, ensuring positive and lasting relationships
Answer general inquiries, assist with account maintenance, and resolve member concerns promptly
Meet and exceed critical performance metrics while delivering high-quality service
Research and resolve complex issues under the guidance of the MCC Supervisor or MCCR Lead, demonstrating urgency and ownership
Set clear expectations for members, offering timely follow-ups and resolutions to ensure satisfaction
Identify opportunities to promote additional credit union products, services, and promotions that align with member needs
Maintain thorough knowledge of credit union policies, procedures, and regulatory compliance to provide accurate information
Qualification
Required
Minimum of a high school diploma; some college coursework preferred; degree highly desirable
Bilingual in Spanish and English
At least 1+ year of customer service experience in a call center setting
Excellent communication skills—both verbal and written
Ability to work collaboratively and contribute to a cohesive team environment
Member-centric approach with a friendly and professional demeanor
Proficiency in Microsoft Office and standard office equipment; familiarity with call center programs desirable
Strong analytical skills to assess situations and recommend operational improvements
Demonstrates courtesy, tact, and diplomacy when engaging with members and colleagues
Preferred
Bilingual in Spanish, preferred
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health and Dependent Care Spending Accounts (HAS & DCFSA)
Transportation benefits
Employee Assistance Program
Time off/Leave (PTO, Vacation, or Sick Leave)
Critical Illness, Accident, and Hospital
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Health Spending Account (HSA)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase