TEKsystems · 4 hours ago
Healthcare Customer Service
Kalamazoo, MI
Contract
Onsite
Entry Level
$19/hr - $19/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Specialist to join their Kalamazoo location. This role supports patients and clinicians by ensuring a smooth front-end process, including equipment education and order accuracy.
Information Technology
Responsibilities
Handle inbound and outbound calls and emails in a professional, timely manner
Provide one‑on‑one support to patients, explaining medical equipment, how it works, troubleshooting, and usage guidance
Educate patients on insurance coverage, financial responsibility, and documentation requirements
Review, verify, and process patient referrals
Create orders, schedule patients for equipment delivery, and coordinate logistics
Route calls to appropriate teams and follow up on open inquiries
Maintain accurate documentation in internal systems
Qualification
Required
1–3 years of Customer Service or Administrative experience (Must be in an office, medical, or insurance setting)
Experience working one‑on‑one with customers/patients
Ability to communicate confidently and clearly
Strong attention to detail and ability to understand technical equipment
Empathy, patience, and strong customer‑focused mindset
Ability to lift 50 lbs and assist a patient into a seated position
High School Diploma or equivalent
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase