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Weld North Education (now Imagine Learning) · 1 day ago

Customer Success Manager

United States

Full-time

Hybrid

Mid Level

$65K/yr - $72K/yr

4+ years exp

Imagine Learning is a leading provider of digital-first K–12 curriculum solutions, committed to igniting learning breakthroughs. The Customer Success Manager (CSM) is responsible for managing customer relationships, ensuring customer success with Imagine Learning solutions, and driving customer retention and satisfaction.

E-LearningEducationInformation Technology

Responsibilities

Grow relationships with customer stakeholders

Take direct responsibility for customer relationships

Serve as an informed thought partner to customers in all issues related to implementation rollout, ensuring successful adoption of company services and products

Analyze customer engagement data to identify implementation strengths and areas of need

Conduct regular customer check-ins (virtually and in person) to elicit goals from customers, provide data around progress, and keep customers informed of key, related product updates as they occur

Develop account strategies for maintaining strong customer health, ensuring renewal and possibly upsell opportunities

Provide assistance in creating and provisioning customer sites

Collaborate with internal teams to drive teacher adoption and success

Deliver onboarding support to customers to ensure that their initial experiences with the site are successful

Offer input on Customer Success team processes and procedures as required

Qualification

Customer relationship managementData analyticsEducation technology experienceStrategic outcome measurementCommunication skillsAnalytical skillsHigh energy levelCollaboration

Required

Bachelor's degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience

Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration

Direct and proven work with establishing strategic outcomes and measurements

Ability to quickly establish rapport with all levels of personnel up to and including Superintendent and Chief Academic Officer

High energy level, demonstrated drive to succeed, and a sense of urgency

Ability to use and interpret data analytics and spreadsheets

Excellent communication skills and analytical skills

This position is remote but may require approximately 15-50% travel, given your assigned territory