Veterans Sourcing Group, LLC · 4 months ago
Banking Customer Support
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$19.17/hr - $19.17/hrVeterans Sourcing Group, LLC is seeking highly motivated Customer Service Representatives to join their Client Support Services team. In this role, you will handle client inquiries related to Brokerage accounts and provide professional support while meeting key performance metrics in a fast-paced environment.
Human ResourcesRecruitingStaffing Agency
Responsibilities
Handle incoming calls from clients regarding Brokerage accounts and related services
Provide functional support for:
Brokerage Cash Management products
Brokerage Online and Mobile App services
General account inquiries and financial service questions
Ensure accuracy and efficiency in all client interactions
Meet or exceed performance metrics such as call quality, response time, and customer satisfaction
Adapt quickly to changes in workflow or new processes in a dynamic contact center environment
Work collaboratively with team members and contribute to a positive team culture
Qualification
Required
Strong communication and problem-solving skills
Professional demeanor and commitment to customer service excellence
Ability to multitask and prioritize effectively
Comfortable navigating digital tools and platforms
Willingness to learn and grow within the financial services industry
Preferred
College degree (Associate's or Bachelor's)
Previous experience in a Contact Center or Customer Service environment
Company
Veterans Sourcing Group, LLC
Welcome to the Veterans Souring Group company profile. Veterans Sourcing Group (VSG) is a “Service Disabled Veteran Owned Small Business – SDVOSB”.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase