TEKsystems · 2 days ago
$14 HR- Remote Customer Service- Must Be LOCAL TO Grand Rapids
United States
Contract
Remote
New Grad, Entry Level
$14.25/hr - $14.25/hr
0+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Representative for their Field Service team. The role involves providing exceptional customer service, coordinating warranty services, and managing relationships with technicians and business partners.
Information Technology
Responsibilities
Provide exceptional customer service to internal and external customers, including field technicians and business partners
Coordinate furniture warranty service by managing inbound and outbound calls
Provide standard information, complete forms, and determine the status of claims and cases in accordance with plan guidelines
Meet or exceed department metrics for productivity and quality
Dispatch and process work orders to field personnel, ensuring timely completion of documentation and data entry
Develop and maintain strong relationships with technicians and business partners
Resolve complex situations by applying departmental policies and procedures
Source and onboard new and potential technicians, providing feedback and coaching
Act as an account owner and business partner to technicians, identifying opportunities and negotiating as needed
Liaise for business-to-business accounts, ensuring timely responses and task completion within service-level agreements
Respond to customer inquiries, providing appropriate documentation and closing out claims or cases
Support customers during the claim and general call center process, forwarding calls and information as necessary
Qualification
Required
Must reside near Grand Rapids to accommodate any potential requests to work from the office
Work hours are Monday to Friday, from 8:30 AM to 5:30 PM, with no overtime
FIRST FOUR WEEKS ARE ONSITE FOR TRAINING
At least 6+ months of call center experience (inbound or outbound)
Experience with data entry or order processing, comprising 20 to 30% of the job
Strong computer skills with the ability to navigate multiple systems simultaneously
Excellent verbal and written communication skills
Ability to work independently and remotely
Capability to hardwire modem to the provided phone and maintain high-speed internet
Preferred
Experience in logistics, dispatching, or claims is a plus
An associate degree is advantageous
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase