Tential Solutions · 5 hours ago
ServiceNow Solutions Architect ITAM
United States
Contract
Remote
Senior Level
7+ years expTential Solutions is seeking a highly skilled and experienced IT Solutions Architect specializing in IT Asset Management (ITAM). The role involves designing and implementing ITAM solutions using ServiceNow's SAM and HAM modules, collaborating with cross-functional teams, and ensuring compliance with ITAM best practices.
Human ResourcesInformation Technology
Responsibilities
Work closely with stakeholders to understand business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM modules
Architect end-to-end ITAM solutions that align with organizational goals, encompassing software and hardware asset lifecycles, license compliance, procurement, and disposal
Design and configure ServiceNow SAM and HAM modules, including workflows, data structures, reports, and dashboards to meet ITAM requirements
Collaborate with developers, administrators, and other IT teams to implement and integrate ITAM solutions within the existing technology landscape
Provide technical guidance and support to ensure smooth implementation and operation of ITAM solutions, addressing any technical challenges or issues
Conduct assessments of current ITAM processes and systems, identifying areas for improvement and recommending solutions to enhance efficiency, accuracy, and compliance
Stay updated on industry trends, licensing models, and regulatory requirements related to ITAM, and ensure the ITAM solutions comply with relevant standards
Conduct training sessions and knowledge sharing activities to educate IT teams and end-users on ITAM best practices and effective use of ServiceNow SAM and HAM modules
Collaborate with vendors and software publishers to understand licensing terms and agreements, negotiate contracts, and optimize license utilization and costs
Monitor and evaluate the performance of ITAM solutions, analyzing metrics and generating reports to provide insights and recommendations for continuous improvement
Act as a subject matter expert on ITAM, staying informed about emerging technologies and industry innovations, and applying them to enhance ITAM capabilities
Qualification
Required
Bachelor's degree in computer science, information systems, or a related field
Proven experience as an IT Solutions Architect, with a focus on IT Asset Management, and expertise in implementing ServiceNow SAM and HAM
In-depth knowledge of ITAM principles, best practices, and industry standards
Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements
Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules
Solid experience in designing and implementing end-to-end ITAM solutions, including integrations with other IT systems
Excellent analytical and problem-solving skills, with the ability to translate business requirements into effective ITAM designs and solutions
Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels, including technical teams, business users, and vendors
Project management skills to drive ITAM initiatives, meet deadlines, and manage competing priorities
Self-motivated and proactive with a strong focus on continuous improvement and staying updated on ITAM trends and technologies
Preferred
Relevant certifications (e.g., ITIL, ServiceNow) are highly desirable
Experience leading a team to develop and configure ServiceNow
Experience explaining ServiceNow solutions to business stakeholders
Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc
Experience with Agile methodology (including story refinement, testing, and scrum)
Working knowledge of how configuration management factors into the ITIL framework
ServiceNow certifications for HAM and SAM are preferred
Bachelor's degree or equivalent experience and/or military experience preferred but not required
Over all 7 years of experience on the ServiceNow platform
Certified ServiceNow System Administrator
Certified Implementation Specialist HAMPro and SAM Pro
Company
Tential Solutions
We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market.
501-1000 employees
H1B Sponsorship
Tential Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (3)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Shane Ireland
Chief Executive Officer
Quinn Salamandra
Co-Founder
Recent News
Australian Financial Review
2024-05-02
2024-04-12
Company data provided by crunchbase