TEKsystems · 19 hours ago
IT Support Specialist
Scottsdale, AZ
Contract
Onsite
Mid Level
$22/hr - $25/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Specialist to provide Enterprise Level IT Support across all Client Locations. The role involves facilitating technical and project support, responding to technical support requests, and ensuring timely resolution of incidents and service requests.
Information Technology
Responsibilities
Facilitate the business' needs for ongoing technical and project support
Follow all team and asset management guidelines and procedures
Respond to requests for technical support in a timely manner
Provide second and third level desktop support for desktop hardware and software, including
Complete and close incidents and services requests in a timely manner
Update incidents and service requests within agreed response times
Keep coworkers informed of the status of their tickets
Ensure follow-up is performed
Meet all productivity and quality goals as measured by the department
Participate in deployments and hardware refreshes
Provide back-up support for the IT Service Desk
Follow all asset management guidelines and procedures
Create and submit knowledgebase documentation
Qualification
Required
Excellent verbal and written communication skills with the ability to effectively interact with stakeholders and leadership
Strong attention to detail
Ability to write and present information and documentation
Strong ability to manage multiple issues at once
Demonstrated organizational and time management skills
Ability to work under general supervision
Strong interpersonal skills
Demonstrated ability to provide in-person, walkup or remote IT support
Experience deploying and supporting Windows Desktop OS, Mac OS Support Preferred
Experience installing/uninstalling PC hardware/software
Experience performing mass workstation deployments and migrations
Must be willing to respond to on-call pager system after hours for support emergencies
Ability to move about inside the office as needed to support customers
Lift up to 50lbs with or without assistance, on occasion
Lift up to 20lbs unassisted on a regular basis
3-5 years experience in an IT related field
Preferred
Associates Degree Preferred
A+ Certification
N+ Certification
Certified Desktop Support Analyst (HDI)
MCP (Windows 7)
MCSA (Windows 10)
ITIL v3/v4 Foundations
Bachelor's Degree
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase