Swoon · 4 hours ago
IMS Project Manager
United States
Contract
Remote
Senior Level
$70/hr - $80/hr
5+ years expSwoon is actively seeking an IMS Project Manager to join their team. The role involves driving day-to-day execution across multiple IMS/telephony platform initiatives, managing cross-team dependencies, and ensuring clear communication with leadership regarding project status and risks.
ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency
No H1B
U.S. Citizen OnlyHiring Manager
Kathryn Jackson
Responsibilities
Drive day-to-day execution across multiple IMS/telephony platform initiatives, translating evolving technical needs into clear milestones, owners, and delivery dates
Actively manage cross-team dependencies and sequencing (engineering, operations, vendors/carriers), ensuring handoffs are aligned and timelines don’t conflict across upgrades, cutovers, and decommissions
Maintain and continuously update RAID artifacts (risk log, issue log, decisions, assumptions), escalating early with context, options, and recommended paths forward
Partner with engineers to validate rollout approaches for production changes—confirming maintenance windows, cutover plans, rollback procedures, and operational readiness before go-live
Track vendor and carrier commitments, push for clarity when timelines slip, and surface external constraints early to prevent internal teams from being blocked unexpectedly
Provide concise, grounded status communications to leadership and operations, focused on outcomes, critical risks, and what support/decisions are needed to keep delivery on track
Participate in incident-driven execution when platform instability occurs, supporting real-time coordination, post-incident follow-ups, and improvements to monitoring/telemetry and deployment safeguards
Qualification
Required
5+ years of Proven delivery in complex, ambiguous environments — ability to execute when requirements are incomplete, priorities shift, and the end-state evolves as teams learn more
Working IMS / telephony platform knowledge (not engineering-level) — understands how changes can impact SIP call flows, SBCs, routing, signaling/media, and downstream dependencies in a live call environment
Strong production mindset — experienced with maintenance windows, cutovers, rollback planning, operational readiness, and minimizing customer-impacting risk during deployments
Exceptional dependency and sequencing management — naturally maps cross-team handoffs, identifies timing conflicts early, and prevents parallel work from creating rework or hidden assumptions
High ownership of risk and issue management — maintains an active RAID process, escalates early with context/options, and can clearly distinguish 'hard' vs. 'unsafe to proceed.'
Vendor/carrier management experience — comfortable tracking external commitments, pushing back on slips, and keeping external dependencies visible to leadership and delivery teams
Clear, direct communication style — delivers concise, meaningful updates focused on outcomes, risks, and decisions needed (not noise), and can confidently state when something isn't ready
Company
Swoon
In 2010, Swoon launched an agile, client-focused team that is not only savvy in our core industries but elbow-deep, every day, getting to know the strongest talent in the technology and professional fields.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Andy Baker
Co-Founder and Leadership Advisor
Alyssa Holtz
Client Partner
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